Investigative Supervisor

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

The incumbent in this position is one of the two supervisors in the Investigative Section. The incumbent is responsible for the day-to-day operation of the investigators and administrative staff. The incumbent supervises the personnel responsible for conducting investigations of abuse, neglect, mistreatment, financial exploitation, and other assorted complaints involving residents receiving services in long-term care facilities and psychiatric hospitals, and any licensed facility covered by DHCQ.

The incumbent ensures the investigators are trained in and become familiar with all procedures for completing investigations, making appropriate referrals to other agencies, and making timely notification of case closures and disposition to reporting person, victims, and /or other appropriate persons.

• Conducts investigations of alleged or probable violations or compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.
• Collects, controls, and evaluates evidence such as physical, financial, background, and other records, documents and items.
• Formulates questions and conducts interviews to obtain information and ascertain facts from witnesses, complainants, victims or other parties.
• Interprets, explains and ensures compliance with applicable state and federal laws, rules, regulations, standards, policies, and procedures.
• Makes judgments after evaluating all available facts and recommends appropriate action to authorities, commissions, or technical supervisors, and may take enforcement action as necessary.
• Uses commercial and proprietary automated information systems, computer software, and the internet to research, document, verify and report on investigative/intelligence data and related information.
• Documents details of all calls, emails, inquiries, interviews, and other interactions during the investigation and may be assigned to respond to hotlines.
• Prepares and submits investigative reports that clearly and accurately document findings, supporting facts, and action taken.
• Testifies and presents evidence before boards, commissions, administrative bodies, or courts.
• Delivers excellent customer service to internal and external customers and the public in person, electronically, or in written communication.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• May conduct surveillance, undercover investigations, and on-site inspections on assigned cases; and may make arrests or obtain search warrants pertaining to an investigation.
• May make recommendations to subpoena information.

• Two years’ experience in planning, developing, coordinating, and implementing investigations.
• Three years’ experience in conducting investigations which may include conducting interviews to obtain confidential information, gathering evidence, and documenting findings.
• Three years’ experience in collecting, evaluating and analyzing relevant information to make recommendations on alleged or probable violations of state or federal laws, rules and regulations.
• Two years' experience in civil, criminal or administrative proceedings such as providing testimony before boards/commissions/authorities, preparing evidence/sworn statements, or managing and prioritizing cases.
• Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

All new hires are required to report to the Statewide New Employee…