Health​/Human Service Case Manager II

Summary Statement

The incumbent in this position serves as the primary advocate for individuals on their caseload, with responsibilities that include developing and monitoring person-centered plans, maintaining regular communication with service providers, families, and guardians, and conducting routine in-person visits at provider site locations. The incumbent is also responsible for ensuring that all services are delivered in compliance with applicable standards and regulations for each individual's service plan.

Routine travel to provider site locations is a requirement of this position as well as the occasional need to provide emergency transportation for individuals.

• Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provides information and case coordination on-site, via email or telephone to individuals or groups.
• Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving). All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States.

The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit (Use the "Apply for this Job" box below)./

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling  or by visiting  If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call  or email jobs.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.