Community Outreach Worker

Community Outreach Worker

Location:

Georgetown, Delaware, United States

Supervisory Report: Community Health Outreach Supervisor
Wage Classification: Non-Exempt

Job Summary: A member of a team that provides mobile and site-based outreach and case management services to patients of La Red Health Center. Services include but are not limited to engagement, provision of basic survival items, program enrollment (including public assistance and CHAP), crisis intervention, problem solving within the system of care, housing placement, treatment placement, participation in developing individual service plans, transportation assistance, and coordination and brokerage of services with community-based and internal resources.

This position oversees documentation of all services and contacts provided to patients and may participate in community forums addressing homeless, mental illness, special needs housing, and other medical/social issues affecting our patient population.

• Informal counseling and family support
• Provision of culturally appropriate health education using curricular guidelines and resources defined by the Sussex County Health Advisory Coalition
• Advocacy for individual and community needs
• Ensuring people receive the services they need by providing and documenting translation, interpretation and transportation enabling services
• Identifying community-based resources and other assistance programs and communicating those resources to individuals in the community
• Record keeping and documentation on clients served, services rendered, and follow up needs
• Cultural mediation between communities and health and human services

• High School diploma or GED; associate’s degree in Human Services preferred
• Two (2) years previous experience in community-based outreach services preferred
• Strong knowledge of Sussex County communities and highways
• Delaware driver’s license with clean MVA driving record

• Bilingual skills required:
  English/Spanish or English/French Creole

• Knowledge:
  • Knowledge of local community
  • Understanding of standard use and care of office equipment and supplies
  • Knowledge of EMR system, medical record documentation requirements and state/federal laws related to release of health care information
• Skills:
  • Service coordination skills
  • Time management skills, motivation and ability to self‑direct
  • Capacity building skills
  • Translate for patients referred outside the La Red Center
• Abilities:
  • Ability to impart information and education to a wide variety of audiences; community members, health professionals, and service providers
  • Ability to connect to the community
  • Ability to communicate effectively and develop rapport with patients and families to facilitate implementation of a care plan
  • Ability to develop materials, displays, posters, etc. announcing outreach efforts and events
  • Ability to remain calm when emergencies occur
  • Ability to safely operate a motor vehicle with patient passengers

Company vehicles including 5‑person vans and other vehicles; standard office equipment; computer use and proficiency required.

Work environment varies between passenger/patient transport vehicles, businesses, schools, churches, outreach office at health center including waiting rooms, exam rooms, classrooms, church halls, and outdoor health and outreach efforts. Controlled lighting, air quality, and temperature settings when inside. Environmental hazards may include weather‑related exposures and unpredictable exposure to communicable diseases and biohazards.

Involves standing, walking, kneeling, bending, grasping, manipulating and squatting and lifting up to 50 pounds. Walking or standing may be more than four hours per day. Must be able to work in a standard medical office setting including use of a computer and standard office equipment. Must be able to read computer screens, printed materials and have hearing and speech to communicate in person and over the phone.

Must attend meetings at various sites when required. Stress can be triggered by workload or traffic.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.