Training Lead & Operational Transformation Specialist

Training Lead & Operational Transformation Specialist

La Red Health Center Inc Georgetown, Delaware, United States

Description:

Job Summary:

The Training Lead & Operational Transformation Specialist designs, implements, and manages the comprehensive training strategy for LRHC’s Epic EHR implementation as well as clinical and operational transformation initiatives. This role ensures that clinical, administrative, and financial staff are fully proficient in Epic workflows while aligning system capabilities with HRSA compliance, Uniform Data System (UDS) reporting, and value-based care goals.

Essential Responsibilities:

The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this position. The duties listed are intended to provide a representative summary of the major duties and responsibilities. The incumbent may be required to perform additional, position-specific duties as assigned by their manager and/or LRHC Leadership.

Training Strategy and Instructional Design

• Develop and execute a comprehensive, organization-wide Epic training strategy and timeline
• Build and maintain the Epic training environment (MST) in coordination with the technical team
• Design role-based training tailored to LRHC-specific workflows (e.g., integrated behavioral health, dental, sliding fee scale workflows).
• Create required training materials including e-learning modules, quick-reference guides, and competency assessments.

Operational Transformation & Change Management

• Partner with clinical and operational leaders to map current workflows to future Epic best practices.
• Integrate HRSA compliance guidelines and UDS data capture requirements directly into end-user training.
• Serve as a change advocate, addressing user resistance and promoting data-driven operational workflows.
• Optimize integrated care workflows, ensuring seamless communication between medical, behavioral health, and dental modules.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Certification:

Required:

Bachelor’s degree in healthcare administration (MHA), Nursing (MSN), Informatics, Education or a related field.

Minimum of 3–5 years of healthcare training experience, with at least 2 years specifically leading Epic training tracks.

Epic Principal Trainer credentialing history is required.

Epic Certification in Training Environment Build (TEB) or a specific Epic application module (e.g., Ambulatory, Prelude/Cadence, Willow) is highly preferred

Language

Skills:

Bilingual (English/Spanish) preferred

Skills and

Competencies:

Equipment Operated:

Wide range of office equipment.

Enterprise server infrastructure, firewalls, network switches, and access control hardware.

High proficiency and daily use of enterprise software suites (e.g., Microsoft 365, Active Directory, Epic EHR, and helpdesk ticketing workflows).

Mental/

Physical Requirements:

Frequent sitting or standing for long periods while using a computer or conducting patient interviews. Regular walking within the clinic to coordinate with medical staff or escort patients. Must be able to lift or move up to 15–25 pounds and occasionally push.