Ombudsman Adult Long Term Care Facility

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

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The Long-Term Care Ombudsman acts as an advocate to resolve complaints related to health, safety, welfare, and rights of individuals residing in long-term care settings throughout the State of Delaware. The position serves as an advocacy source, provides education and information regarding residents' rights, training and resources for residents of long-term care settings, their families, and provider.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Visits facilities in response to complaints or on random periodic visits; interviews facility administrators, staff, residents and families to assess quality of care physically, emotionally and mentally.

In cases of complaint, interviews involved parties, witnesses either individually and or as a group to ascertain facts, and recommends corrective action (e.g. increased staffing, additional training, closer attention to physical condition of patient or cleanliness of facility.

In cases of alleged abuse, or neglect assesses condition of resident, investigates and compiles data to refer to attorney general, if necessary.

Conducts in-house seminars to train staff on the rights of patients.

Develops and monitors outreach programs with service agencies and community resources.

Supervises staff of volunteers engaged in preliminary investigations, case findings and follow-up.

Develops and maintains consumer hand book of long-term care facilities.