Resident Manager

Job Details

• Job Location:
  
  Sun Behavioral Delaware-OP Bldg - Georgetown, DE 19947
• Position Type:
  Full Time
• Education Level: High School/GED
• Travel Percentage:
  None
• Job Shift: Days
• Job Category:
  Health Care

Responsible for safety and security checks throughout the Outpatient grounds. Assists in de‑escalation incidents. Responsible for reporting safety concerns. Responsible for completing required documentation on safety concerns.

• Promote a safe, secure, and respectful environment for residents, visitors, and staff through active presence and engagement.
• Conduct regular rounds of the Outpatient facility and surrounding grounds to ensure safety, address hazards, and monitor for behavioral or environmental concerns.
• Respond calmly and effectively to behavioral incidents, crises, or emergencies using trauma‑informed and non‑coercive approaches.
• Monitor building access and ensure adherence to program safety and security procedures.
• Report and document incidents, safety concerns, and behavioral observations accurately and promptly in accordance with program policies.
• Conduct wellness checks (as needed) as assigned and assist in maintaining a clean, orderly, and safe environment.
• Serve as a positive role model, reinforcing respectful communication and community standards.
• Maintain confidentiality and uphold the rights and dignity of all residents at all times.
• Has complete knowledge of the fire and disaster procedures.
• Perform other duties as assigned.

• Strives to create a safe, healing environment for patients and family members.
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required.
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior.

• Strives to always do the right thing for the patient, coworkers, and the hospital.
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership.
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand.
• Desire to go above and beyond for others.
• Understanding and accepting of cultural diversity and differences.

• Required:
  
  High school diploma or GED. CPR and hospital‑selected de‑escalation technique certification, provided during orientation.
• Preferred:
  Associate’s degree.
• Maintains education and development appropriate for position.

• Preferred:
  Minimum of 1 year security experience.
• Required:
  
  Previous experience in a behavioral health or healthcare setting.