Patient Service Representative

Job Details

Job Location:

DE
- Wilmington
- Wilmington, DE 19808

Education Level: High School Salary Range: $17.00 - $19.00 Hourly

Travel Percentage :
None

Job Shift: Day Job Category:
Admin
- Clerical Join a Healthcare Team Where You Belong

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• Tuition reimbursement
• 401k Program
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

• Tuesday
  - Friday
• 7 AM - 5:30 PM
• Four 10-hour shifts

• Patient Service Representatives greet patients in a friendly and professional manner and check in/out
• Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
• Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into Next Gen
• The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
• Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
• Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
• Review future schedules to confirm that all patients have been preauthorized for treatment
• The Patient Service Representatives will obtain all new patient forms, properly update in Next Gen/EHR; ensure that patient records are up to date in EHR/ Next Gen
• Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
• Collect copays and patient balances at time of service
• Schedule and confirm appointments; collect email addresses from patients

• Minimum 1 year administrative or customer service experience, preferably in a medical setting
• Must have reliable transportation to clinics that may not be accessible by public transportation
• Must be able to travel between CVR clinics.
• Spanish fluency preferred