Unemployment Insurance Senior Claims Deputy

Summary Statement

As an Unemployment Insurance Senior Claims Deputy, you will render non‑monetary determinations of claimants’ eligibility to receive unemployment benefits. Primary responsibilities involve acting as a technical resource; rendering eligibility decisions in complex cases; providing interpretations of unemployment compensation guidelines; and assisting in training Claim Deputies in proper handling of their responsibilities. You will perform with general supervision from the Unemployment Insurance Local Office Manager, along with a staff of Claims Deputies and Processors.

• Issue non‑monetary eligibility determinations in complex cases such as those involving legal matters, labor disputes, and multi‑claimants by consulting unemployment compensation guidelines and precedents.
• Review complex unemployment claims against program eligibility requirements by comparing claims to written state and federal guidelines regarding the program.
• Collect information from claimants and employers in complicated cases to ascertain the factors involved in determining eligibility.
• Respond to complex, difficult telephone and written requests for policy and procedural information or interpretation from claimants, employers, other Department of Labor personnel, concerned citizens, and the general public.
• Explain determinations to claimants and employers, citing state and federal regulations and important facts.
• Explain and interpret unemployment compensation state and federal guidelines as well as local office procedures to office personnel for consistent application.
• Assist office personnel in determining the eligibility of claims in less clearly defined cases by consulting appropriate guidelines and gathering relevant information.
• Assist the local office manager by training claims deputies in proper handling of their duties, supplying and interpreting unemployment compensation guidelines and local office procedures so that work is performed with minimal guidance; may also assist in training of claims personnel.
• Assist the office manager by delegating work to other office personnel, monitoring workloads, taking attendance, providing information for evaluations, and acting as office manager in the absence of a superior.
• Recommend and implement changes in office procedures by evaluating the effectiveness of current practices.
• Explain appeals process and file appeals in more complicated cases for claimants and employers if either party is dissatisfied with the eligibility determination.
• Compile information and prepare related administrative reports.
• Review appeal decisions to decide whether or not results can be upheld.
• Perform related duties as required.

• Six months experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
• Six months experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in narrative report writing.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve, inquire, and report on data.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E‑Verify system, providing the federal government with each new hire’s Form I‑9 information to confirm that you are authorized to work in the U.S. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment;

sessions are held at designated locations in Kent or New Castle County.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) elected by employees for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

To learn more about the comprehensive benefit package, please visit our website at (Use the "Apply for this Job" box below)..