Global Commercial Data & Insights Leader Job Georgetown area,Delaware USA,IT/Tech

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge.

All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Key Responsibilities

Customer Definitions & Customer 360 Strategy Own the enterprise strategy for how the company defines and views its customers across transactional relationships and hierarchical structures. Articulate what each dimension means, its business relevance, and how it should inform commercial decisions. Own customer profile definitions, including transacting type (direct, distributor, and other sell-to classifications), parent entities, customer groups such as OEM, and other elements needed for effective customer management.

Ensure each is clearly defined and correctly positioned within the overall taxonomy. Own the customer segmentation framework and assignment process, ensuring classifications use clear criteria, are applied consistently, and remain accurate as customer relationships evolve. Establish governance policies, decision rights, and escalation paths for customer definitions and segmentation. Maintain and prioritize a multi-year commercial data and insights roadmap that aligns business strategy, governance, reporting investments, and technology capabilities.

Customer Data Standards & Data Quality Serve as business owner for customer data standards across commercial systems, ensuring consistent application of account hierarchies, segmentation, classifications, and governance policies. Ensure customer profile elements are accurately embedded and consistently applied across SAP, Salesforce, and other relevant systems in partnership with system owners and data custodians. Maintain alignment across systems and resolve profile-related conflicts that could undermine data integrity or reporting accuracy.

Establish ongoing measurement of customer profile data quality, including quality dimensions, thresholds, KPIs, and monitoring and reporting mechanisms.

Customer & Commercial Reporting Serve as the primary commercial representative for strategic customer reporting and insight initiatives across the enterprise. Identify needs for new or revised customer and commercial reports and align reporting investments with business strategy and enterprise objectives. Ensure customer definitions are reflected correctly in reports and dashboards, working with Commercial Analytics and IT. Lead or co-lead the Commercial Reporting Governing Body, ensuring reports are built, certified, maintained in a streamlined repository, and retired when appropriate.

Structure and maintain customer profile elements to support growth analysis, market opportunity assessment, and advanced commercial analytics.

Governance Leadership, Value Realization & AI Enablement Lead or co-lead the Customer Data Excellence initiative, contributing customer data governance and commercial insight expertise to cross-functional work streams and program planning. Prioritize Customer Data Excellence initiative activities and deliverables against the use cases defined in the program roadmap. Lead or co-lead the Commercial Data Governance Council to align customer definitions, commercial KPIs, data standards, issue resolution, and strategic data investments.

Partner with business leaders to establish and track value realization metrics for customer data, reporting, and analytics investments, including growth, customer engagement, sales productivity, forecast accuracy, and decision quality.…