Project Manager, Program ​/ Project Manager, Operations Manager

Project Manager

Georgetown, Delaware, United States

Project Manager main responsibility is building and sustaining positive relationships with subcontractors and customers while ensuring exceptional craftsmanship and service on all projects from start-up to completion. This role requires daily site visits, project oversight, conflict resolution, and final inspections. The Project Manager will maintain communication with owners, crews, and the Senior PM, closing jobs in a timely manner and seeking customer feedback and referrals.

• 1. Total Cycle Time
  . Responsible for maintaining constant forward momentum on all projects, ensuring no job becomes stagnant, and all phases move efficiently toward completion. Closing all projects out by punch list completion, getting a signed COC, collection of 2nd and final payment, valid final inspection, and review/ referral.
• 2. Project Review
  . Reviews all projects the day before start-up and manages the progress of all projects from the start date to completion including multi- phase jobs.
• 3. Communication
  . Communicates and completes Pre-job call/meeting with work crew the day before start-up to relay important information (special notes, dumpster and material placement). Identify issues that may negatively impact the completion of the project. Communicates with the customer on start-up date to answer questions or concerns, set expectations, provide contact information and introduce crew leader. Updates DF and email chain as required and in accordance to the SOPs.
• 4. Start-ups
  . Arrives at first start-up ives prepared with small stock of regularly used materials, shirts for crews and yard signs.
• 5. In-Progress check-ins. Completes daily in-progress check-ins with customers and crews for all ongoing projects. Collect any additional materials needed, updated plywood count and confirm all additional work needed is approved in writing in DF and communicated to the customer and Sr Project Manager in writing prior to starting additional work.
• 6. Prioritizing. Project Manager prioritizes what order he plans to visit ongoing projects. (Keeping in mind customer needs, the present situation/ climate of a job, needed materials and/ or onsite assistance, distance/ location, what crew is onsite, etc.)
• 7. Project Scheduler/Market Administrator
  . Communicates with Scheduler (via sign-on chain) when the next phase of a project needs to be scheduled.
• 8. Punch list
  . Completes minor punch list items as needed and communicates these items to the job sheet email chain.
• 9. Final Inspection
  . Completes final inspections on all projects the day after completion (Even if there are more phases to come).
• 10. Assists. Partner with the Sr. Project Manager to confirm project specifications ("specs") when available. Visits project sites, confirms measurements and materials provided by the Estimator, identifies issues that might affect the successful completion of the project, and clarifies any identified issues with the homeowner. Helps reconcile the margins if Sr PM has questions.
• 11. Feedback. Provides feedback to the Sales, Marketing, and Production Departments. Provides feedback to other departments on potential revenue opportunities or improvements that could help the Company grow.
• 12. Safety and Compliance
  . Complies with all Company safety rules and operating procedures, practices and guidelines. Safety is a non-negotiable responsibility. Immediately identifies, corrects, and escalates unsafe conditions on all job sites.
• 13. Completes other tasks assigned by Management.

• 1. 2+ years of experience in the home building, remodeling, or renovation markets as a skilled tradesman, assistant project manager, or project manager.
• 2. A demonstrated ability to understand and work with contracts that provide for construction services or financing for construction services.
• 3. Strong 4-function math skills: addition, subtraction, multiplication, and division.
• 4. Demonstrated computer skills using a service-oriented CRM system, including mobile access.
• 5. Excellent customer service skills, including the ability to keep calm and be clear with challenging customers, staff, and vendors.
• 6. The…