PARTS MANAGER

JOB TITLE:

Parts Manager

REPORTS TO:

Fixed Operations Manager

QUALIFICATIONS:

5 years experience in an Automobile Dealership parts environment.

Good analytical skills. Good people skills. Good organizational skills. Ability to motivate and train subordinates.

BASIC

JOB SUMMARY:

The Parts Manager is responsible for the Customer sensitive, efficient and profitable operation of the Dealership’s parts department. They carry out this responsibility by building customer relationships, operating the department at maximum efficiency, creating a good working environment and properly managing the assets of the department.

SPECIFIC RESPONSIBILITIES:
General Maintain a high level of grooming, hygiene and dress consistent with the duties of the position.

Deal with or report to Dealership management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.

Perform other duties as assigned by Dealership management.

SPECIFIC RESPONSIBILITIES:
Customer Relations Train the parts staff to promote customer satisfaction.

Train the parts staff to tactfully handle customer inconveniences, misunderstandings and complaints.

Ensure that customer inconveniences, misunderstandings and complaints are dealt with fairly and quickly.

Ensure that common courtesy is shown to all customers by every parts employee.

Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problem.

Instill pride of workmanship in every parts employee.

Make every reasonable effort to make the parts purchase experience as pleasant as possible for the customer.

SPECIFIC RESPONSIBILITIES:
Sales Generate and continually strive to increase parts sales.

Set individual and total shop sales objectives.

Hire and train parts advisors and parts drivers.

Plan and execute an ongoing parts advertising program.

Provide the support necessary to sell parts.

Maintain daily, weekly and monthly sales performance records as prescribed by Dealership Management.

Review the wholesale performance of the parts advisors and parts driver and evaluate and train on an ongoing basis.

SPECIFIC RESPONSIBILITIES:
Parts Department Operation Determine parts department staffing requirements.

Hire and maintain staff that can perform all types of required parts operations work.“Process Map” all functions in the parts department and create Standard Operating Procedures (SOP’s).Train parts staff to operate as per the applicable SOP’sEnsure that parts staff is dressed in a professional manner, including the use of uniforms.

Ensure that parts staff is properly identified by name tag or embroidered uniforms.

Review technical bulletins with the parts advisors.

Review parts and accessory bulletins with parts advisors

Ensure that all the necessary parts operation equipment is available, is properly maintained and in safe working condition.

Schedule training for all parts staff as necessary.

Ensure parts staff has access to TU on-line training.

SPECFIC RESPONSIBILITIES:
Parts Information Ensure that all required parts publications (manuals, bulletins etc.) are received, properly stored and kept up to date.

Ensure that Electronic Parts Catalogue is available and current.

SPECIFIC RESPONSIBILITIES:
Inventory Control Maintain computer system to ensure inventory control parameters are set correctly.

Run monthly inventory reports and reviews them for required action.

Ensure parts not required are returned as per policy

Regularly scrap obsolete parts as per Dealership policy

Review and place daily parts order

Ensure daily orders are “homed” and recorded immediately upon receipt

Ensure back-orders are followed up daily.

Create Special Parts Order policies and procedures.

Conduct regular “Inventory Cycle Counts”.Conduct Year-end inventory as required

SPECIFIC RESPONSIBILITIES:
Parts Storage Source suitable parts shelving

Store parts according to the “Seven Toyota Storage Techniques”SPECIFIC RESPONSIBILITIES:
Financial Understand and monitor the parts section of the Dealership’s financial statement.

Create and control budgets for parts personnel and other expenses normally administered by the parts department.

Obtain competitive bids for…