Assistant Restoration Production Manager

Assistant Restoration Production Manager

SERVPRO of Bear/New Castle & SERVPRO of Upper Darby

Ready to take the next step in your restoration career?

ServPRO is seeking a motivated, organized, and dependable Assistant Restoration Production Manager to help oversee daily restoration operations while developing into a future Production Manager, Project Manager, or Operations Leader. This position is ideal for experienced restoration technicians, crew chiefs, lead technicians, mitigation supervisors, construction foremen, military veterans, and field leaders who are ready to grow into a larger leadership role.

You will work directly with company leadership to coordinate projects, support production teams, manage resources, assist customers, and help ensure exceptional service on every job.

This is a hands‑on leadership position that combines field operations, team support, project coordination, customer service, emergency response, and professional development.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Profit sharing

• Assist in managing daily restoration operations.
• Support water, fire, mold, biohazard, and specialty cleaning projects.
• Help coordinate crews, equipment, vehicles, subcontractors, and resources.
• Conduct job site visits and quality inspections.
• Assist with project scheduling, workflow management, and resource planning.
• Support crew training, development, and accountability.
• Ensure proper documentation, photos, moisture readings, job notes, and paperwork are completed accurately and on time.
• Communicate with customers regarding project progress, expectations, and service needs.
• Assist with emergency response activities and large‑loss events.
• Help maintain company vehicles, equipment, inventory, and facilities.
• Support Production Managers and Project Managers with operational needs.
• Participate in an on‑call rotation to support emergency service response needs.
• Respond to after‑hours water, fire, storm, and other emergency losses when assigned.
• Assist in coordinating crews, equipment, and resources during emergency response events.
• Lead by example and promote company standards, accountability, professionalism, and teamwork.

• Take ownership of responsibilities and follow through on commitments.
• Communicate proactively and professionally.
• Support crews while maintaining accountability and performance standards.
• Help keep projects organized, on schedule, and moving forward.
• Ensure documentation is complete, accurate, and billing‑ready.
• Deliver excellent customer service.
• Solve problems quickly and professionally.
• Maintain a positive attitude under pressure.
• Demonstrate leadership and the ability to grow into larger management responsibilities.

• Restoration, construction, mitigation, emergency services, cleaning, or related industry experience preferred.
• Crew chief, lead technician, supervisor, foreman, or leadership experience preferred.
• IICRC certifications are a plus but not required.
• Strong work ethic and desire to grow professionally.
• Ability to lead others, provide direction, and maintain accountability.
• Strong communication, organizational, and problem‑solving skills.
• Ability to work in a fast‑paced environment with changing priorities.
• Basic computer proficiency required.
• Valid driver’s license with acceptable driving record.
• Ability to successfully pass a background check and drug screening, subject to applicable law.

ServPRO is an emergency service business. While this position primarily operates during normal business hours, team members are expected to participate in an on‑call rotation and assist with after‑hours, weekend, holiday, and large‑loss events as needed. Successful candidates understand that property disasters do not always occur during standard business hours and are willing to support our customers and team during emergency situations.

• Production Manager
• Restoration Project Manager
• Large Loss Project Manager
• Operations Leadership
• Senior Management Roles

• Crew chiefs
• Lead technicians
• Restoration technicians ready for advancement
• Miti…