Strategic Account Executive - Lodging

The Freedom Pay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, food service, education, healthcare and financial services. Freedom Pay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world‑class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point‑to‑Point Encryption with EMV standard in North America.

Freedom Pay’s robust solutions across payments, security, identity and data analytics are available in‑store, online and on‑mobile and are supported by rapid API adoption. The award winning Freedom Pay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. Freedom Pay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Strategic Account Executive, Lodging is a relationship‑driven, consultative role responsible for owning a portfolio of named enterprise lodging customers and driving long‑term growth, expansion, and product adoption.

This role sits above day‑to‑day execution and partners closely with Customer Success Managers to ensure Freedom Pay delivers against customer goals. The focus is on strategic engagement within the Lodging vertical, supporting brands such as Marriott, Hyatt IHG, and similar multi‑location operators.

This is not operational account management or partner management. It is a senior, customer‑facing role focused on executive alignment, industry expertise, and expanding Freedom Pay’s footprint within large lodging organizations.

• Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long‑term account health
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
• Identify and drive cross‑sell, upsell, and global expansion opportunities within lodging environments
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
• Bring forward lodging industry insights, best practices, and trends to guide customer strategy
• Act as the voice of the customer internally, influencing product roadmap and service improvements
• Represent Freedom Pay in customer meetings, onsite engagements, and relevant lodging or payments industry events
• Travel approximately 30 to 40 percent

• 10+ years of experience in a customer‑facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
• At least 5 years of experience supporting the lodging industry
  • This may include managing lodging brands as an account manager or working within payments or commerce technology for a Food Service organization
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
• Proven ability to manage executive‑level relationships within complex, multi‑location organizations
• Strong understanding of how technology and payments impact lodging operations and guest experience
• Ability to translate product capabilities into business outcomes
• Strong communication and presentation skills
• Demonstrated ability to identify and drive expansion opportunities within existing accounts
• Highly collaborative and comfortable working cross‑functionally
• Bachelor’s degree required

• Direct experience working with large lodging brands or multi‑unit…