Emergency Services Team Lead

Restoration Supervisor

SERVPRO of Sussex County North offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more! As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company's Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key responsibilities include:

• Coordinating and performing production processes as scheduled and ensuring quality control
• Managing the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicating clear expectations to restoration technicians and supervising their activities
• Documenting a detailed and accurate job file to support the services provided
• Managing labor and consumable item usage on assigned projects
• Communicating with restoration project manager and office staff on project progress and issues

Additional responsibilities include:

• Communicating and following all OSHA guidelines for job safety
• Managing assets by protecting and using equipment and materials properly
• Coaching and training restoration technicians

Position requirements include:

• Valid driver's license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/physical demands/competencies include:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Compensation: $18.00 - $22.00 per hour