Volunteer Services Coordinator

SUMMARY DESCRIPTION

The primary focus of this position is to recruit, train, place, evaluate, retain and recognize the volunteers and activities in support of community service programs within CHEER, Inc. to supplement staff resources.

• Develop & Maintain Volunteer Program – Establish, formalize, and oversee all aspects of the volunteer program.
• Assess & Fulfill Needs – Collaborate with department directors to assess volunteer needs and ensure positions are filled.
• Recruit & Retain Volunteers – Actively recruit, engage, and retain volunteers in coordination with the Community Engagement Department through outreach, social media, events, media, and community presentations.
• Manage Volunteer Records – Maintain up‑to‑date files, ensuring all volunteers complete necessary paperwork and background checks.
• Provide Orientation & Training – Develop and maintain orientation materials, policies, job descriptions, and training programs to prepare volunteers and support staff working with them.
• Support & Monitor Volunteer Engagement – Ensure volunteers receive guidance, monitor performance, resolve concerns, and foster positive relations between staff and volunteers.
• Recognize & Appreciate Volunteers – Plan and execute recognition efforts, including annual appreciation events.
• Track & Report Data – Maintain an active volunteer database, track service hours, and generate reports as needed.
• Participate in Training & Meetings – Attend relevant workshops and meetings to stay current on best practices.
• Assist with Fundraising & Special Events – Support fundraising initiatives involving volunteers and recognize their contributions.
• Perform Additional Duties – Contribute to the team effort, including assisting with food delivery when needed.

• Education & Experience – Associate degree in Human Resources, Marketing, Business Administration, or a related field, plus two years of supervisory experience (preferably with volunteers) or equivalent experience as a Volunteer Coordinator. Marketing/Public Relations experience required.
• Travel – Must have a valid driver’s license, the ability to travel to volunteer sites, and Defensive Driving Certification to operate an agency vehicle. Proof of insurance is required to use a personal vehicle for work duties.
• Office Work & Communication – Able to sit for extended periods (up to two hours) and effectively interpret, write, and present information to diverse audiences.
• Confidentiality & Sensitivity – Capable of conducting sensitive interviews and maintaining confidentiality.
• Time Management & Organization – Skilled in prioritizing multiple tasks, meeting deadlines, and managing projects efficiently.
• Technical Skills – Proficient in Microsoft Office (Word processing, spreadsheets) and able to operate office equipment (copier, phone, calculator, printer).

This position reports to the Nutrition Program Director.

Some duties and functions will be performed in an office environment; however, local travel to meetings, programs, and other CHEER locations is required to support programs and services as needed.

8:00 AM – 4:30 PM with a 30‑minute mid‑day break. Extended work hours are periodically required to support programs and activities. Occasional evening and weekend hours may be needed.

Full‑Time Non‑Exempt (40 hrs./week)

Regular full‑time eligibility includes subsidized employee health insurance and a free primary healthcare program. 403(b) retirement plan with company match. Paid time off based on hours worked and years of service. Eleven paid holidays. Optional coverage available: dental, vision, AFLAC insurance, short‑term disability insurance, and legal shield insurance at cost.