Social Service Technician - Adams SSC; Georgetown
Listed on 2026-06-10
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Social Work
Family Advocacy & Support Services
Social Service Technician
Thurman Adams State Service Center – Delaware Division of Social Services, Georgetown, DE
Full‑Time, Monday – Friday, 8:00 AM – 5:00 PM
Are you someone who genuinely cares about people and wants to make a real difference in their lives? Do you thrive in a role where your professionalism and compassion open doors for those who need it most? The Thurman Adams State Service Center in Georgetown is seeking a dedicated Social Service Technician to serve as a vital resource for Delaware residents navigating essential programs and services.
WhatYou’ll Do
- Serve as the first point of contact for clients, providing courteous and professional customer service that creates a welcoming and supportive environment.
- Assist clients with completing applications, forms, and navigating program information across available social service programs.
- Review submitted documents for completeness and accuracy, gathering the information needed to support eligibility determination.
- Conduct follow‑up with clients as needed to obtain missing documentation, clarify information, or provide status updates.
- Enter and maintain accurate client data in automated systems, ensuring records are current and complete.
- Address routine client concerns with professionalism, providing clear explanations and directing clients to appropriate resources when needed.
- Collaborate with team members and program staff to ensure clients receive timely and coordinated service.
- Experience in customer service or direct client‑facing roles, with a demonstrated ability to interact professionally and courteously with diverse individuals.
- Familiarity with social service programs, benefits applications, or eligibility processes is a plus.
- Strong organizational skills and attention to detail, particularly when reviewing documents and maintaining records.
- Proficiency with computers and data entry; ability to learn and navigate automated case management systems.
- Excellent verbal and written communication skills, with the ability to explain information clearly to clients.
- Ability to handle a variety of routine client concerns calmly and effectively, escalating complex issues as appropriate.
- Commitment to treating all clients with dignity, respect, and cultural sensitivity.
As a Social Service Technician, you are often the first face clients see when they walk through the door — and that first impression matters. Your ability to listen, assist, and follow through with care can transform a stressful experience into one where clients feel truly supported. If you believe in the power of compassionate, professional service and want your work to make a tangible impact on your community, this role is for you.
Location
:
Thurman Adams State Service Center, 546 S. Bedford Street, Georgetown, DE 19947
Organization
:
Delaware DSS / FSS
Position Type
:
Full-Time / Staffing Assignment
Schedule
:
Monday–Friday, 8:00 AM–5:00 PM
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