Health​/Human Service Case Manager Supervisor

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick‑start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

In this role as a Health/Human Service Case Manager Supervisor, you will oversee a team of 7–10 staff who determine initial and ongoing eligibility for needs‑based benefits, including SNAP, Medical Assistance, CHIP, Subsidized Child Care, GA, and TANF. As a supervisor you will hire, train, coach, and ensure staff provide services promptly, efficiently, and within federal and state program guidelines.

• Supervise two or more full‑time merit positions, performing ongoing planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hiring, termination, and promotion.
• Participate in program planning, implementation, and coordination to ensure compliance with department, federal, or state laws, rules, regulations, policies, and procedures.
• Gather and assimilate statistics and information to maintain program compliance.
• Recommend and implement corrective action as necessary.
• Coordinate with health and human service staff, agencies, providers, and resources to provide comprehensive, timely, efficient, and cost‑effective client services.
• Represent the agency on task forces, committees, and with the general public.
• Provide information to clients, the general public, community representatives, and other agencies to explain programs and policies.
• Plan and develop programs that may include writing grant proposals, completing state clearing house documents, and implementing new grants when awarded.
• Analyze budget needs, develop recommendations for staffing, supplies, and equipment, and monitor current expenditures.
• Prepare statistical and program evaluation reports.
• Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Perform other related duties as required.

• Three years' experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating services to meet an individual's human service needs.
• Three years' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience using an automated information system to enter, update, modify, delete, retrieve, and report data.
• Six months' experience in narrative report writing.
• Experience or coursework in staff supervision, which may include performing as a lead worker overseeing the work of others.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day.

For details on the comprehensive benefit package, visit .

The application and supplemental questionnaire are evaluated based upon a rating of your education, training, and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title, and job duties. All future correspondence related to your application will be sent via email.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. The State of Delaware is an Equal Opportunity employer and values a diverse workforce.