Child Support Specialist

Summary Statement

This position is located in the Customer Service Unit of DCSS and the candidate will be part of a call center responsible for answering all incoming calls. The contact can be face to face, via phone, e-mail, in court, or in the office setting. The incumbent will perform research and case management via various databases such as the Delaware Child Support System and other governmental automated systems.

• Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non-custodial parent and custodial parent, asset identification, and establishment of paternity.
• Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
• Research/review obligee/obligor case records to prepare petitions, motions, wage attachments, and various legal documents.
• Review case record to answer questions from obligee/obligor, employers, in-state and out-of-state agencies, and elected officials. Document all inquiries in an automated system.
• Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
• Maintain records and reports and share information with other public/private agencies.
• Interview obligee/obligor to elicit sensitive information from persons of various socio-economic backgrounds.
• May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
• Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.

Applicants must have education, training, and/or experience demonstrating competence in the following areas:

• Education: Possession of an Associates degree or higher in Behavioral or Social Science or related field.
• Experience:
  • Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
  • Six months experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
  • Six months experience in applying laws, rules, regulations, standards, policies and procedures.
  • Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  • Six months experience in narrative report writing.
  • Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. This position is covered by a collective bargaining agreement. Criminal background check is required as a condition of hire. Applicants must be legally authorized to work in the United States.

DHSS does not provide employment-based sponsorship.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling  or visiting  If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739‑5458 or email jobs.

Equal Opportunity Employer. The State of Delaware is an equal opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.