B2B Billing & Collections Specialist

Overview

CORT is seeking a full‑time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support.

Monday‑Friday 8am to 4:30pm

• Hourly pay rate; weekly pay; 40 hours/week
• Paid training
• Promote from within culture
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company‑paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks

• Review, adjust, reconcile and send monthly invoices to assigned commercial account customers.
• Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and elevate collection issues as appropriate to resolve.
• Determine proper payment allocation as required or requested by A/R processing personnel.
• Resolve short‑payment discrepancies that customers claim when making payment.
• Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately.
• Investigate and resolve on‑account payments received and other credits/debits that have not been assigned to an invoice, on a timely basis.
• Resolve and clear credit‑balance invoices before such invoices age 60 days.
• Prepare monthly collection reports to be submitted to Management.

• 2‑3 years or more of accounting/collection or customer service experience. Collection experience preferred.
• Commercial collections experience is ideal.
• High school diploma or equivalent.
• Knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices and regulations.
• Basic math and analytical skills.
• Excellent communication and negotiation skills with the ability to communicate respectfully and assertively, both orally and in writing, with emphasis on telephone etiquette.
• Ability to multi‑task and prioritize while speaking with customers.
• Good active listening, telephone and professional email communication skills.
• Strong PC skills and working knowledge of Outlook, Windows, Word and Excel.
• Average keyboarding speed with a high level of accuracy.

This position is subject to a background check for convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. CORT participates in the E‑Verify program.

Applicants must be authorized to work for any employer in the US. CORT will not sponsor or take over sponsorship of employment visas at this time.

EEO/AA Employer/Vets/Disability.