Product Manager

Job Overview

Are you passionate about making a difference in people’s lives? If you enjoy working in a service‑oriented industry, this product leadership role might be the right fit. You will lead the development and execution of complex product strategies, overseeing multiple or single highly strategic products, guiding cross‑functional teams and ensuring commercial success aligned with the company’s strategic goals.

• Owns accountability for the overall team and product success.
• Defines and shares product vision aligned with business goals and reports to business leaders.
• Sets business value & OKRs, defines and executes product roadmap that matches business objectives and customer needs.
• Crafts and implements comprehensive strategic plans covering market trends, competitive analysis, and innovation opportunities.
• Mentors and guides Product Managers in strategic thinking, fostering a strategic mindset across the product team.

• Utilizes data analytics tools and platforms to analyze product performance and user behavior.
• Generates insights and recommendations to optimize product features, user acquisition, and engagement.
• Defines success metrics to measure feature effectiveness.
• Leads evaluation of product performance across a broader portfolio or more complex products, identifying trends, challenges, and opportunities for growth.
• Guides Product Managers in setting and achieving performance goals, leveraging deep insights to drive strategic improvements.
• Advocates for investments in areas with the highest impact on performance and aligns initiatives with long‑term business objectives.

• Maintains deep understanding of the competitive landscape and the needs of the target market, informing product development decisions.
• Communicates regularly with stakeholders, including customers and internal teams to gather feedback, pain points, opportunities, and incorporates it into the prioritized feature backlog and roadmap.
• Conducts competitive analysis and customer feedback to identify product opportunities.
• Identifies business opportunities through direct engagement with clients, other external stakeholders, and market research.
• Leads and designs user research studies, applying user research results to inform product decisions.
• Exhibits mastery in leading comprehensive market research initiatives that drive strategic product decisions.
• Has a deep understanding of market dynamics, customer segmentation, and competitive landscapes.
• Utilizes advanced analytical skills to interpret market data, forecast future trends, and identify new opportunities for innovation and growth.
• Leads in‑depth customer research and analysis to uncover deeper insights into customer behavior and trends.
• Advocates for customer needs in strategic discussions, ensuring that product decisions across multiple products or a product line align with delivering superior customer value and experience.
• Guides Product Managers in developing a customer‑centric approach to product development.

• Supports the development of User Personas based on market research and customer feedback.
• Champions user‑centered design approach, collaborating with design teams to create intuitive and seamless user experiences.

• Works with the team to find the best solution option based on tradeoffs.

• Creates and maintains Product backlog, including epics and feature level decomposition for sprint planning.
• Prioritizes epics and features from backlog to be delivered.

• Leads the prioritization of initiatives to drive product growth and innovation.
• Mentors Product Managers on effective roadmap planning and adjustment strategies.
• Works across multiple products or product lines, ensuring coherence in strategic direction.
• Fosters strong relationships with stakeholders and serves as a point of contact for product‑related discussions and decision‑making.

• Drives product development process using Agile methodologies, including backlog management, sprint planning, and sprint reviews.
• Participates in…