Digital IV

Location: 4910 Tiedeman Road, Brooklyn Ohio

Digital Product Manager IV - Student Loan Solutions Digital Product Management

Our mission is to guide individuals through every stage of their student loan journey-making higher education more accessible and affordable from start to finish. We are committed to helping students and families live their best lives, free from the stress of student debt.

At Key Bank, we build and offer student lending tools that help people feel in control of their financial future, including:

• Student Loan consultative services - personalized 1:1 assistance designed to support clients throughout their entire student loan journey, from start to finish.
• Student Loan refinancing - helping borrowers break free from high-interest rates or reduce monthly payments.
• Private in school student loan partnerships - offering low rates, people-first service, and flexible payment options via our partners.

At Key Bank we are looking for passionate team members with a desire to innovate and think digital first; your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast moving, high-energy environment where the right individual can make a difference on the client experience.

This role is responsible for managing our digital Student Loan products and driving improvements in product performance and operational efficiency.

On a day-to-day basis, you'll partner with stakeholders to gather and refine new requirements, translate business needs into clear technical tickets, and work directly with engineering teams to track progress and ensure successful delivery. You'll also lead change and release management efforts, support production applications, and help ensure solutions remain stable, scalable, and deliver a seamless client experience.

Success in this role requires building strong cross‑functional relationships, aligning stakeholder priorities, and clearly communicating product requirements that drive results. If you enjoy turning business needs into technical solutions and are passionate about improving product usability and performance, we'd love to hear from you.

• Bring together diverse, cross‑functional teams (including business leads, user experience, design leads, product analysts, engineers and marketers) to meet established business objectives around digital adoption, engagement and customer satisfaction.
• Manage significant products and/or programs; direct the efforts of the most significant or business impacting projects/products.
• Develop new enhancement process improvements based on market insights, performance data and voice of the client.
• Demonstrate leadership across team; act as a role model for others; coach and develop team members.
• Partner and support the work of product owners and other team members to build and deliver enhancements to Key Bank's mobile and online capabilities.
• Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
• Demonstrate strategic thinking with the ability to anticipate client needs; see the big picture within business, product and capability.
• Understand and leverage competition's strategy and market trends; translate to contribute to client strategy and anticipate needs.
• Translate business goals into digital product concepts and tactical user stories.
• Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank's digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
• Make sound data‑driven judgments drawing from both analytical data sources and qualitative data sources.
• Use problem‑solving skills that help identify, isolate and resolve problems and issues in a timely…