Associate, Internal Client Support

Associate, Internal Client Support

Country:
United States of America

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities.

The Staff, Small Business & Consumer Operations performs a variety of duties in support of all consumer products including but not limited to file maintenance, research and data entry. They provide excellent customer service to all internal and external customers. The incumbent answers questions and responds to requests with proper etiquette through email and telephone within established timelines. In addition, the Staff, Small Business & Consumer Operations assists other employees within the department to ensure all work is completed in a timely manner and helps build and maintain relationships with branches and departments.

• Processes account documentation and maintenance requests; including but not limited to scanning documents, pulling critical documents, preparing folders and filing.
• Processes all types of data entry and maintenance activities for various types of accounts.
• Performs customer research as requested by branches.
• Identifies, reviews and ensures compliance with the laws and regulations which affect assigned functional areas.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

• 0+ Years In same or similar role.
  
  - Required.
• Ability to receive and understand oral questions and written instructions and apply them to assigned job responsibilities.
• Ability to analyze, interpret findings and results, and to draw logical conclusions in carrying out day-to-day assignments.
• Flexibility to learn and keep current with changing procedures and regulations, varying job assignments, technological advances and new equipment.
• Ability to work as a positive team member in a fast-paced, high-volume environment and to manage multiple assignments.
• Working knowledge of windows based software programs is required.
• Attention to detail.
• Excellent oral and written and presentation communication skills.
• Excellent customer service orientation.

• No Certifications listed for this job.

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Minimum:

$31,500.00 USD

Maximum:

$49,000.00 USD

Your…