Customer Service Manager - State Farm Agent Team Member
Listed on 2026-02-09
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM, Bilingual
Overview
Full Time in Georgetown - KY. Role:
Customer Service Manager with Sophia Kenealy-State Farm Agency. You will generate exceptional client experiences that reinforce the growth of a successful insurance agency. You will resolve customer inquiries, coordinate with agency team members, and anticipate the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic. There are internal growth opportunities for motivated and sales-minded candidates.
Responsibilities- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
$35,000.00 - $80,000.00 per year
Benefits- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Note:
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).