Customer Service Representative

Mosquito Joe of North Georgia is a fast-growing, locally owned business and we’re looking for a part-time Customer Service Representative (CSR) in the Jefferson GA area to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

The CSR supports the business owners and the office manager and engages with customers to provide information in response to service inquiries, concerns, and requests about products and services. The CSR should have strong phone communication skills and be proficient in computer data entry in order to maintain a loyal customer base.

• Answer the phone and sell recurring services to new customers
• Manage and execute customer sales process via phone and online sales channels
• Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
• Put the customer first and remain polite and professional at all times
• Keep accurate records of customer interactions and transactions in the computer system by inputting and updating notes on customer accounts
• Process payments and update billing information on customer accounts
• Continually maintain a working knowledge of the Company products, services and promotions
• Direct requests and unresolved issues to Office Manager
• Perform tasks as assigned by the Office Manager
• Miscellaneous duties as assigned

• High school diploma or GED required
• Business, marketing, or sales background preferred; experience with phone sales is a plus
• Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
• Ability to type quickly and accurately
• Knowledge of administrative procedures
• Outgoing and personable with strong interpersonal skills
• Exceptional communication skills, both verbal and written
• Must be detail oriented and have the ability to multitask
• Be self-motivated and maintain a positive attitude

• Part-time hours (20-30 hours a week)
• Start time can vary on availability, must work until 5:00pm or 6:00pm

We offer industry-leading wages and a bonus structure to benefit top employees.