Service Center Representative

Company & Culture

By joining Sedgwick, you'll be part of a team that supports people around the world who are facing the unexpected. Sedgwick has 33,000 colleagues and serves over 10,000 clients across 80 countries.

Center of Excellence – Seven Hills, OH: 5700 Lombardo Center Suite 200, Seven Hills OH 44131. Starting pay $17.00 per hour.

• A stable, consistent work environment with both in‑office and virtual options.
• A comprehensive training program to support you in helping employees and customers of major brands.
• A dedicated mentor and manager to guide your career.
• Career development and promotional opportunities.
• A benefits package that includes medical, dental, vision, 401(k) with matching, PTO, disability and life insurance, employee assistance, and flexible spending or health savings accounts.

The Service Center Representative operates in an inbound call center, providing excellent service to callers regarding claims, expediting the claims application process, capturing detailed claim notes, resolving issues with a one‑call solution, and directing calls to appropriate escalation paths.

• Act as primary liaison with callers and follow client specifications to assist with claims application and servicing processes.
• Educate and inform customers via multiple communication channels about documentation required, time frames, payment information, and claim status.
• Document all required details of each call in a concise professional manner.
• Enter verbal and written application information accurately into the claims management system.
• Assign new claims to the appropriate claim handler.
• Direct customer calls to the appropriate contact or deviate to Service Center Specialist/management as needed.
• Attend scheduled work hours.

• Education & Licensing: High school diploma or GED required.
• Experience: One (1) year of customer service experience or equivalent education and experience. Inbound call center experience preferred.
• Skills & Knowledge: Understanding of claims management; excellent oral and written communication; PC literate with Microsoft Office; strong organization; multitasking in fast‑paced environments; ability to support multiple clients across communication channels and systems; teamwork and independent work; ability to meet or exceed performance competencies.
• Credit security clearance confirmed via a background credit check is required.

Consideration will be given to reasonable accommodations. Physical requirements include computer keyboarding and travel as required. Employees may need to handle hearing, vision, and speaking duties.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace. Sedgwick is building a diverse, equitable, and inclusive workplace. If you are excited about this role but your experience doesn't align perfectly with every qualification, consider applying.