SNAP Outreach Specialist

Job Description

Freestore Foodbank is hiring!! We have an immediate opening for a SNAP Outreach Specialist. This is a full-time position with a robust benefits plan. Bilingual candidates are encouraged to apply.

• Screen individuals for SNAP eligibility and submit applications via the Ohio Benefit Bank (OBB).
• Provide compassionate service and handle both phone and walk‑in customers with efficiency and a high degree of professionalism.
• Effectively work within a team environment to ensure expeditious and accurate application assistance and referrals to hunger programs.
• Explain SNAP policy and application procedures to clients and individuals in the community.
• Screen callers for federal and state benefits.
• Interview applicants to obtain necessary factual information.
• Refer clients to area hunger programs.
• Demonstrate analytical, organizational, problem‑solving, critical thinking, and conflict management/resolution skills.
• Adhere to all outlined protocols regarding application security and confidentiality of information.
• Offer information about other resources to those ineligible for SNAP.
• Submit completed applications within the designated time frame.
• Advise customers of all required Job and Family Services verification documents necessary to secure SNAP benefits.
• Attend all SNAP and agency related trainings.
• Keep accurate records of calls and required information as assigned.
• Strongly and confidently exhibit knowledge of web‑based application processing system (OBB).
• Complete filing, mailing, and assigned clerical tasks in a timely fashion.
• Communicate complex customer inquiries or complaints to the Sr. SNAP Coordinator or manager on duty.
• Stay abreast of SNAP policy and eligibility guidelines.

High school diploma required. Bachelor's degree (B.A.) from a four‑year college or university strongly preferred. Call center experience preferred. One or more years of customer service in benefit enrollment preferred. Bilingual in Spanish/English preferred.

Ability to adhere to department policies and standards utilizing best practices. Ability to read and comprehend documents and spreadsheets. Display excellent verbal and written communication skills necessary to communicate with all levels of staff and a client population composed of diverse cultures and age groups. Ability to write reports and correspondence with strong written and interpersonal communication skills. Ability to use online Ohio Benefit Bank software.

Walking, driving, typing, talking, sitting, bending, filing, hearing, writing, analyzing, identifying, analytical reasoning, remembering, understanding, interpreting, and problem solving. Able to physically visit sites that may not be ADA accessible.