Logistics Call Center Representative

Our client is seeking a proactive Logistics Call Center Representative to join a fast-paced Operations Management Center (OMC) team. In this role, you will serve as the central point of contact for a major manufacturing account, ensuring critical materials and freight are tracked, coordinated, and delivered on time to keep production lines running smoothly.

If you thrive under pressure, love solving real-time puzzles, and excel at multitasking, this is the perfect opportunity to showcase your skills.

• Job Type: Contract
• Schedule:
  
  Monday – Friday, 12:00 AM – 8:00 AM (Overnight Shift)
• Salary: $17 – $18 per hour
• Shift: Third
• Work Hours:
  
  12 AM – 8 AM
• Education:
  
  High School (required)

• 1–2 years of experience in logistics, supply chain, freight coordination, or a fast-paced, high-volume administrative customer service role.
• Multi-tasking skills with the ability to manage competing priorities under tight deadlines.
• Comfortable utilizing multiple software platforms and spreadsheet tools (Excel) to manage data.
• Excellent communication skills, with a calm and professional demeanor when handling time-sensitive escalations.
• Ability to work the dedicated overnight shift (12:00 AM – 8:00 AM, Mon–Fri) reliably.
• Years of experience: 2 years (Required)
• Experience level:
  Experienced

Logistics Tracking & Customer Support

• Act as the primary point of contact for customers, providing real-time visibility into freight status and driver locations.
• Proactively monitor transit milestones to identify and resolve potential delays before they impact delivery.

Operational Data Management

• Maintain high levels of data integrity through meticulous entry of shipment details, driver logs, and operational records.
• Ensure all digital documentation is accurate and organized for immediate retrieval.

Communication & Inbound Relations

• Manage a high volume of inbound inquiries, directing information to the appropriate stakeholders with speed and professionalism.

• Call Center (2 years of experience required)
• ERP
• Logistics Support (2 years of experience required)
• Supply Chain
• Data Entry
• Basic Computer Skills
• Basic Software Skills

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Posting is open for thirty (30) days.

Application:
Contact Angela Thompson at  for more information.