Technology Clerk

Under the direction of the Technology Manager, the Technology Clerk is responsible for performing tasks related to the needs of patrons and technology in the library.

• Assist patrons in the use of public internet computers, including the use of hardware and software.
• Assist patrons in the use of e-readers, electronic resources, and library-related technology services.
• Respond to a variety of questions from patrons related to the library and the usage of various library technologies.
• Be present, visible, and provide excellent customer support and service to patrons using the public computer area.
• Assist in the completion of library trouble tickets when assigned.
• Maintain an attractive, neat, clean, and welcoming Technology area.
• Document, track, and report support‑related issues and requests.
• Collect money for library fines and fees when necessary.
• Ensure all library patrons receive excellent, equitable, and efficient assistance in all interactions.
• Ensure patron record confidentiality.
• Explain and enforce library policies and procedures.
• Use the library’s ILS system to perform routine tasks and answer general patron inquiries.
• Work technology desk on a regular basis and other public service desks only as needed.
• Other duties as assigned.

Required to work 37.5 hours a week. On-site attendance and evenings and weekends are required.

• Sunday 10:45-7:15
• Monday 11:45-8:15
• Tuesday 10:00-6:30
• Wednesday 11:45-8:15
• Thursday OFF
• Friday 8:30-5:00
• Saturday OFF

• Sunday OFF
• Monday 11:45-8:15
• Tuesday 10:00-6:30
• Wednesday 11:45-8:15
• Thursday 11:45-8:15
• Friday 8:30-5:00
• Saturday OFF

• Sunday OFF
• Monday 11:45-8:15
• Tuesday 10:00-6:30
• Wednesday 11:45-8:15
• Thursday 11:45-8:15
• Friday 8:30-5:00
• Saturday OFF

• Sunday OFF
• Monday 11:45-8:15
• Tuesday 10:00-6:30
• Wednesday 11:45-8:15
• Thursday OFF
• Friday 8:30-5:00
• Saturday 8:30-5:00

• High School Diploma or GED.
• Ability to obtain a Paraprofessional Library Certificate issued by the Kentucky State Board for the Certification of Librarians.
• Experience working with computers and Microsoft Office 360 applications preferred
• Fluency in Spanish is preferred.

• Ability to read and write.
• Ability to do basic math for routine calculations.
• Ability to maintain professionalism in uncomfortable situations and provide excellent customer service.
• Ability to adapt, remain flexible, and flourish in a changing environment while maintaining a positive attitude.
• Ability to be tactful and respect confidentiality.
• Ability to communicate effectively with others, orally and in writing, including through email, and ability to actively listen.
• Ability to establish and maintain effective and positive working relationships with co‑workers, patrons, user groups, community organizations, and volunteer groups of varying personalities and ages, and to serve the public courteously in a variety of situations.
• Contributes to creating an environment oriented to trust, open communication, creative thinking, and cohesive team.

• Moving up to 50lbs. carts and handling moderately heavy boxes of books when the occasion requires.
• Ability to balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, talk, type, pick, pinch, hear, and perform repetitive motions.
• Ability to stand and sit for long periods of time.
• Movement through facility locations and assisting patrons.
• Ability to handle books, materials, and equipment.
• Ability to reach above the head and below the knee to retrieve shelved items.
• Visual acuity sufficient to identify materials on shelving up to 90” and to read primarily typed or printed text in a variety of type sizes.

• Climate-controlled environment inside the building.
• Barrier-free work area

• Health Insurance – Anthem; premium 100% paid by the Library for employees only.
• Vision Insurance – Anthem; premium 100% paid by the Library for employees only.
• Dental insurance – Delta Dental; premium 100% paid by the Library for employees only.
• Life insurance – Mutual of Omaha; premium 100% paid by the Library for employee only.
• Long‑term disability insurance – Mutual of Omaha; premium 100% paid by the Library for employees only.
• Short‑term disability insurance – Mutual of Omaha; premium 100% paid by the Library for employees only.
• Employee Assistance Program – Mutual of Omaha; premium 100% paid by the Library for employees only.
• Accrued monthly vacation time. 7.5 hours a month, 12 days a year. Increases based on years of service.
• Accrued monthly sick time. 7.5 hours a month, 12 days a year.
• Employee paid for a cancer or accident policy if they choose to participate.
• Employee paid deferred compensation if they choose to participate.
• Enrolled in Kentucky Public Pensions Authority – Employee contribution 6%
• 14 paid holidays

Note:

This job description does not necessarily reflect all aspects of the job function.