Associate Demand Field Service Technician

Responsibilities

• Execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
• Deliver quality customer service to satisfy customers.
• Showcase expertise by displaying clear understanding of sense of urgency and care in your area of responsibility.
• Provide site service to ensure safe and efficient plant operation utilizing the ABB’s Distributed Control System.
• Handle all periodic, routine, preventive maintenance and shutdown support.
• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.
• Maintain a follow‑up system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both online and offline.

• High School diploma or GED required.
• A special combination of experience and/or demonstrated accomplishments will be considered.
• Must be willing to maintain overnight travel of 80%.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.
• Technicians will undertake formal ABB University training, on‑the‑job training, and receive mentorship along their journey.
• Candidates must already have work authorization that would permit them to work for ABB in the US.