Field Service Engineer - Northern TN​/Southern KY

Overview

GCG is currently seeking a motivated Field Service Engineer to join our expanding Automation and Factory Solutions Division (AFS) technical services team and contribute to the growth of the division's service offerings. This role offers a unique blend of hands‑on technical work and customer interaction, ideal for developing engineers who are looking to grow their career in industrial automation.

You’ll:

• Leverage your knowledge with PLCs, motion control systems, or robotics to solve our customers' automation challenges
• Manage multiple service projects, from proposal writing to implementation
• Provide best‑in‑class service to maintain strong customer relationships, combining technical knowledge with excellent customer service skills
• Contribute to our division's growth by identifying new opportunities and potential leads
• Continuously learn and adapt to emerging trends in automation technology

This position offers a path of career advancement, offering opportunities to:

• Progress towards senior technical / engineering roles
• Hone knowledge of cutting‑edge industrial automation technologies
• Develop a unique skill set that bridges engineering expertise and customer management
• Learn from a seasoned, knowledgeable team of automation / electrical engineers

For this role, we are seeking candidates in the Southern Kentucky or Northern Tennessee area to accommodate ease of travel to customer sites in surrounding states. When not engaged in work‑related travel to customer sites or corporate facilities, this position offers a remote work arrangement; however, travel could be as much as 70% depending on work volume.

• Perform on‑site service work, traveling up 70% of the time depending on work volume and complexity of service projects
• Manage and execute multiple automation service projects
• Develop and implement service solutions for customers’ automation challenges
• Write detailed service proposals and manage project life cycles from inception to completion
• Analyze and interpret blueprints, electrical diagrams, and PLC programs
• Perform mechanical installs of aluminum extrusion racking, guarding, and fencing products
• Build and maintain strong client relationships through excellent customer service and technical expertise
• Identify potential sales opportunities and generate leads for cross‑divisional collaboration
• Stay current with emerging trends in automation and factory solutions

• Two‑year technical degree strongly preferred; 2‑3 years of relevant field experience
• Strong background in PLC programming and related automation technologies
• Proven mechanical aptitude with the ability to troubleshoot complex systems
• Excellent problem‑solving skills and ability to think creatively in high‑pressure situations
• Outstanding customer service skills with the ability to build and maintain client relationships
• Willingness to travel approximately 70% depending on work volume
• Clean driving record
• Ability to work flexible hours as needed to meet project deadlines and client expectations
• Strong communication skills to effectively collaborate with cross‑functional teams and customers
• Experience with Siemens products is highly desirable

• Competitive annual salary
• Comprehensive Health Coverage:
  Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security:
  Company‑paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well‑being and family needs
• Wellness & Support Programs:
  Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter:
  Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and  protection for peace of mind
• An employee‑centric company that values and truly appreciates our most important asset:
  You!

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive…