Relationship Banker Business Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Relationship Banker Business Specialist within PNC’s Retail Branch organization, you will be based in Richmond, KY. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2M in sales revenue.
• Achieve business results through leadership of and productive collaboration with a wide range of ecosystem partners.
• Lead proactive lead generation and appointments conducted inside and outside of the branch.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Perform proactive lead management and referral generation by leveraging bank product knowledge to grow share of wallet and attract new consumers and businesses.
• Manage and grow Business Banking relationships under 2M in sales revenue.
• Translate client information from various sources into actionable sales strategies and tactics.
• Generate quality referrals to ecosystem partners.
• Leverage tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside the branch as a COI.
• Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage.
• Identify resource or team best equipped to meet client needs and introduce the client accordingly.
• Hold partners accountable for routine updates and referral follow‑up.
• Differentiate the client experience through advanced conversation skills, delivering client well‑being through tailored solutions aligned with holistic client needs (deposits, lending, cash management, payments, investing).
• Solve client problems courteously and with urgency, escalating when necessary.
• Advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs.
• Work with branch team to identify consumer and business banking opportunities and create referrals.
• Collaborate with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Create client loyalty and grow client share of wallet through a differentiated client experience.
• Perform lobby engagement activities to connect with clients and present PNC products that meet their needs.
• Educate clients on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Maintain heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Roles at this level typically require a university/college degree with < 1 year…