Patient Care Specialist - Residential

Patient Care Specialist I
- Residential

Pinnacle’s Voice: A Tale of Transformation & Recovery

“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”

Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well‑being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals.

Pinnacle transforms the lives of more than 35,000 individuals daily, creating a nationwide network of care.

As a Patient Care Specialist– I of Residential Services (PCS-I RES), you are an active member of the multidisciplinary team, directly involved in providing quality care for patients in a transitional‑living addiction recovery environment. This role offers continuous patient care, monitoring, interaction, and role modeling, and creates a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.

• Teammate Appreciation Benefits: value personal and professional growth.
• Variable Pay Structure: competitive compensation based on experience, education, and licensure.
• Defined Career Pathing: clear advancement opportunities through the Residential Aide Tier Program.
• STAR LRP Eligibility: 90% of facilities eligible for the Student Loan Repayment Program.
• Continuing
  
  Education:
  
  access to over 600 free CEU courses and partnership with Capella University for discounted tuition.
• Paid Time Off: 18 days PTO and 8 paid holidays.
• Diversity, Equity, and Inclusion Initiatives.
• Schedule Flexibility: accommodating different schedules and preferences.
• Merit-Based Increases.

• High school diploma or equivalent.
• Basic computer skills including Microsoft Office suite.
• Valid driver’s license in state of employment.
• CPR/MANDT certification – training provided locally and updated as required.
• Ability to travel up to 20% within the local area.

• At least six (6) months experience working in a behavioral healthcare setting.
• Basic knowledge of addiction and the recovery process.

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma‑informed, recovery‑oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
• Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook, ensuring proper documentation.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments.
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
• Maintain readiness to respond to medical and behavioral emergencies through up‑to‑date certifications in CPR, MANDT, and overdose response including Narcan administration.
• Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
• Facilitate or support patient activities and…