Foreign Pharmacy Grad - International Pharmacy Intern

Job Purpose and Summary

Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health – from advising on prescriptions to helping manage chronic and specialty conditions.
As a Non‑US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. After successfully passing the FPGEE and TOEFL, you will be eligible to apply into this role to complete your required US Internship hours that build upon your pharmacy education to develop your knowledge, skills, and abilities.

You will complete a mixed‑modality learning plan including a curated learning experience that will utilize your pharmacy knowledge and skills. Non‑US Accredited Foreign Graduates are required to successfully complete their internship within 18 months and will be skilled in diverse patient care, practice management, leadership, and education, and will be prepared to complete and pass all required Pharmacist licensure exams and processes within 120 days of the completion of required US Internship hours.

While working as a Non‑US Accredited Foreign Graduate, under the direct supervision of a licensed Pharmacist, you play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient, including but not limited to patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, inventory management, and workflow management excluding final prescription verification.

• Greet each customer in a courteous and professional manner both in‑store and at the drive‑thru window.
• Assist all pharmacy and front‑store customers with their questions and concerns.
• Answer telephone with a warm and friendly greeting.
• Request additional help and work with others to find solutions when needed to maximize customer satisfaction.
• Remove obstacles to make customers’ experiences easier when possible.
• Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale.
• Engage with customers and seek ways to create heartfelt, personalized moments during their visits.

• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Communicate with customer/patient while protecting their confidential drug information.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs) at all times.
• Meet requirements for state and federal licensure within an appropriate timeframe.

• Adhere to CVS workflow and ensure standards are maintained at all times.
• Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions.
• Resolve third‑party rejections and complete any manual claim forms.
• Perform all prescription pick‑up procedures, in adherence of CVS policy and procedures.
• Access, input and retrieve any necessary information to/from the workstation.
• Maintain in‑stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed.
• Assist with putting away drug orders (except CLLs) as permitted by law.
• Deliver additional health‑care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point‑of‑care and/or swab‑and‑send testing, immunization preparation and/or delivery, etc.
• Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.

• Offer to counsel and direct customer to pharmacist if necessary.
• Field any medical questions when appropriate.
• Communicate and interact with all healthcare professionals to provide optimal care.
• When…