Access Specialist I – Pre-Service

Job Responsibilities

• Provide customer-service coverage
• Assume responsibility for successful financial outcomes of all patient services
• Perform appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection
• Maintain patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency

• High School Diploma or GED (required)
• Customer Service (required)
• Pediatric experience (preferred)
• Medical terminology (preferred)
• Scheduling (preferred)
• Registration (preferred)

Demonstrates expertise in customer service and patient relations, ensuring financial outcomes and satisfaction in a pediatric healthcare environment. Proficient in appointment scheduling, registration, and handling protected health information (PHI).

• Appointment Scheduling
• Registration
• Transcribing Orders
• Insurance Verification
• Data Entry
• Filing Protected Health Information
• Patient Referrals
• Payment Collection

• Customer Satisfaction
• Patient Relations

• High School Diploma
• GED

• Pediatric
• Patient Services
• Financial Outcomes
• Healthcare