Medical Receptionist

Patient Service Specialist / Medical Front Desk Coordinator

Pay:
Pay: $17.00–$20.00 per hour

Job Type:
Job Type: Full-time

Schedule:

Schedule: Day shift

Work Location:

Work Location: In person

Join a Growing Team and Make a Difference Every Day!

Infinity Physical Therapy is looking for an energetic, organized, and patient-focused Patient Service Specialist to become an important part of our growing team.

This is much more than a traditional front desk position. You will be the first friendly face our patients see, the helpful voice they hear on the phone, and a key part of making sure each patient has a smooth and positive experience from scheduling through treatment.

The ideal candidate thrives in a fast-paced healthcare environment, enjoys helping people, communicates confidently, and takes pride in keeping the office organized and running efficiently. This position also plays an essential role in verifying insurance benefits and obtaining insurance authorizations so patients can receive the care they need without unnecessary delays.

• Warmly and professionally greet patients in person and over the phone
• Create an upbeat, welcoming, and supportive environment for every patient
• Schedule and confirm patient appointments while maximizing provider schedules
• Coordinate patient scheduling to promote continuity of care and patient satisfaction
• Notify clinical staff when patients arrive and communicate schedule changes
• Explain intake forms, office procedures, and appointment expectations to new patients
• Verify patient demographics, insurance information, and admission documentation
• Verify insurance eligibility, benefits, deductibles, copayments, and coverage limitations
• Obtain, track, and maintain insurance authorizations for physical therapy services
• Monitor authorization expiration dates and approved visit limits
• Communicate with insurance companies regarding pending, denied, or additional authorization requests
• Work with therapists and administrative staff to prevent interruptions in patient care
• Collect copayments, deductibles, outstanding balances, and other patient charges
• Provide receipts and accurately document all payments
• Retrieve, update, organize, and maintain patient records
• Answer patient questions or quickly direct concerns to the appropriate team member
• Help patients feel comfortable by anticipating concerns and providing clear answers
• Assist with third-party claims and other insurance-related administrative tasks
• Maintain office supplies and assist with inventory and equipment needs
• Provide exceptional customer service to patients, families, referral sources, and coworkers
• Support the clinical and administrative teams with additional office responsibilities as needed

• A friendly, enthusiastic, and professional personality
• Strong communication and customer service skills
• Excellent attention to detail and organizational abilities
• Confidence communicating with patients, insurance companies, and healthcare professionals
• Ability to multitask and remain calm in a busy medical office
• Dependability, initiative, and a strong work ethic
• Ability to work independently while also contributing to a team
• Previous experience with insurance verification and authorization is strongly preferred

• High school diploma or equivalent required

• Customer service experience: 3 years required
• Patient Service Specialist or medical front desk experience: 2 years preferred
• Insurance verification and authorization experience preferred
• Medical office, rehabilitation, or healthcare experience preferred

• English required

• Health insurance
• Paid time off
• Paid training
• Employee assistance program
• Opportunities for advancement
• Referral program
• Uniform allowance

At Infinity Physical Therapy, every team member has the opportunity to make a meaningful impact. You will work with a supportive group of professionals who are passionate about helping patients recover, regain independence, and improve their quality of life.

• We value employees who bring energy, compassion, creativity, and a desire to grow. This is an exciting opportunity to build a career with a growing healthcare organization where your work will be noticed, appreciated, and directly connected to the success of our patients and our team.