Front Desk Manager

Home2 Suites by Hilton Georgetown
• Georgetown , KY , US

Posted 12 days ago

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.

If you have management skills and enjoy providing excellent customer service, apply today!

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Lead operations at the front desk and make sure guests have an exceptional stay
• Handle the front desk budget and order office supplies as needed
• Generate occupancy reports and compile financial information for the general manager
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria
• Possess excellent management skills, communication skills, and multitasking skills
• Must possess a high school diploma or equivalent certification (GED)
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Hospitality experience of at least 1 year is required for this role
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired

$14 - $17 hourly

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.