Team Leader & Events Coordinator

Position Title:

FOH Shift Leader & Events Coordinator

Reports To
:
Director of Operations

Location
:
Chick-fil-A Massillon

Employment Type
:
Full-Time / Part-Time

The FOH Shift Leader & Events Coordinator is a dual-role position responsible for leading front-of-house (FOH) operations during assigned shifts while also planning, coordinating, and executing events both in-restaurant and off-site. This role requires strong leadership, organizational skills, and attention to detail to ensure smooth FOH operations and successful events that enhance the restaurant’s brand and guest experience.

- Daily FOH Operations Management:

• Ensure smooth daily operations of all FOH activities during your assigned daypart.
• Maintain the highest standards of food safety and cleanliness in compliance with health and safety regulations.

- Guest Experience & Issue Resolution:

• Ensure all employees are utilizing Chick-fil-A hospitality principles with every guest interaction.
• Monitor and meet or exceed all established FOH metrics, including speed of service, food quality, attentive/courteous service, guest experience, and cleanliness.

- Checklists & Facility Maintenance:

• Complete all applicable checklists (opening, pre-close, transition, rotations, etc.).
• Oversee daily deep clean checklists and ensure high-quality maintenance and cleanliness of facilities and equipment.

- Team Coordination & Communication:

• Regularly coordinate with the Director team regarding monthly goals and personnel actions.
• Provide continuous coaching and training to all FOH team members.

- Event Planning:

• Plan, coordinate, and execute a variety of events, including in-restaurant promotions, private dining experiences, and off-site catering events.
• Collaborate with the marketing team to develop event themes, menus, and promotional materials.
• Manage event budgets, timelines, and logistics to ensure successful execution.

- Vendor & Partner Coordination:

• Liaise with vendors, suppliers, and external partners to secure necessary resources for events (e.g., equipment, decorations, entertainment).
• Negotiate contracts and manage relationships with external stakeholders.

- On-Site Event Management:

• Oversee event setup, execution, and breakdown, ensuring all details are handled smoothly and according to plan.
• Coordinate internally (Director Team and BOH) to ensure seamless food and beverage service during events.

- Post-Event Evaluation:

• Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.
• Track event metrics (e.g., attendance, revenue, customer satisfaction) and report findings to management.

Education: High school diploma or equivalent;
Bachelor’s degree in Hospitality, Communication, Business, or related field preferred.

Experience:

• 2+ years of experience in restaurant operations, specifically in a FOH leadership role. Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Proven track record of successfully planning and executing events.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in event management software and Microsoft Office Suite.
• Knowledge of food and beverage operations, including health and safety regulations.

Attributes:

• Creative thinker with a passion for delivering exceptional customer experiences.
• Team player with strong leadership and problem-solving skills.
• Flexible schedule, including availability to work evenings, weekends, and holidays as needed.

• Comfortable working in a fast-paced, high-pressure environment.
• Ability to stand for extended periods and lift up to 30 pounds.

Additional Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility