Front Office Manager Inn Express Lexington North- Georgetown, KY

Front Office Manager Company:
Rainmaker Hospitality Property:
Holiday Inn Express Lexington
- North Georgetown

Location:

140 Osborne Way Georgetown KY 40324 Position Type:
Full-Time

• Front Office Leadership:
  Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Cross-Department
  
  Collaboration:
  
  Partner smoothly with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Team Management:
  Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Guest Satisfaction:
  Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Operational & Financial Support:
  Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Brand Compliance:
  Ensure strict adherence to IHG Quality Assurance (QA) standards, safety protocols, and audit requirements.

• Experience:
  
  Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• Education:
  
  High school diploma required;
  Associate’s or Bachelor’s degree in Hospitality or Business Administration is Recommended, (experience Matters).
• Skills:
  
  Strong leadership, problem-solving, and communication skills in fluent English.
• Availability:
  Flexible schedule required, including availability to work weekends and holidays as hotel demands require.

• Paid training
• Health, dental, and vision benefit options
• Opportunities for career growth within Rainmaker Hospitality’s growing portfolio of properties

Rainmaker Hospitality is an Equal Opportunity Employer.