Service Desk Technician

What's In It For You?

• Competitive Salary with Bonus Opportunities
• Paid Time Off
• Comprehensive Medical, Dental, and Vision Benefits (Low Premiums!)
• Flexible Spending and Health Savings Accounts
• 14 Paid Company Holidays
• 401(k) with Company Contribution
• Educational Tuition Reimbursement

• Endpoint management
• Hardware and software troubleshooting for all managed devices (laptops, desktops, tablets, and mobile devices)
• Software deployment
• Identify, research, and resolve technical problems
• Facilitate creation of new user accounts across Active Directory, and Microsoft 365
• Management of user accounts inside Active Directory and Microsoft 365
• Assist users with password resets and multi-factor authentication enrollment/support
• Manage incoming support requests via phone and e-mail
• Documentation of all interactions in Service Now ensuring clear documentation of symptoms, troubleshooting steps, and resolution
• Identify complex issues that require specialized intervention and escalate them to the proper IT support team
• After hours support on a rotating schedule resolving or escalating any business critical issues
• Identifying and escalating potential information security risks or critical vulnerabilities in the enterprise environment

Normal shift is Monday through Friday 8am - 5pm with 1 hour lunch. May be requested to fill in 7am - 4pm or 9am - 6pm shift if needed. On-call responsibilities will occur 6PM - 7AM Monday - Friday and 24 hours on Saturday & Sunday.

• High School diploma or GED, Bachelor’s degree is preferred
• 1+ years experience of relevant work experience

Our company is proud to be an equal opportunity employer. It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis.

This policy applies to all terms and conditions of employment. We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.