IT Support Analyst- IMTO

Job Description

Department: IMTO

Sub-Department: Service Desk & Desktop Support

Location: Main Courthouse
- East Wing

Address: 1 Courthouse Sq, Carlisle, PA 17013

Pay Grade: 110

Salary: $52,708.50 - $65,812.50 (depending on experience)

FLSA Status: Exempt

Employment Status: Full Time

Reports to: Senior IT Manager
- Service Desk & Desktop Support

Supervises: N/A

Job Summary:

To support, install, configure, monitor, and maintain desktop hardware and software, provide 2nd-tier Service Desk support, and manage mobile devices.

Essential Job Functions:

• Provide Tier 2 support for the Service Desk through phone and field operations.
• Support and maintain desktop hardware and peripherals, including life cycles, driver/firmware updates, and functional troubleshooting.
• Maintain and support end user software through license management, application lifecycle, security updates, version/feature updates, and compatibility verification.
• Manage and maintain mobile phones and data devices through procurement, asset management, billing, and troubleshooting.
• Maintain and support the Service Desk management applications and systems.
• Work with the Bureau of Elections in support of Election Day processes.
• Participate in training, seminars, and meetings as required.
• Perform other related duties and assignments as required.

Minimum Requirements to Perform the Work:

Education:

• Associate’s degree in Information Technology, Computer Science, or related field is required.
• Certifications or 5-10 years of work experience in technical support or information technology will be considered.

Work Experience:

• 2-4 years of work experience in a technical support role.

Mission Statement: To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Technology Support/Issues with Applying:

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to Keldair

HR Customer Support at  or Cumberland County Human Resources at (Use the "Apply for this Job" box below).

Email Confirmation:

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.

Medical Benefits:

• Capital Blue Cross Medical Insurance
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt)
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for:
    Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance