IT Field Engineer

IT Field Engineer

Location:

Independence, Ohio

Posted:
May 20, 2026

Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember.

That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business.

We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.

Overview The IT Field Engineer, internally titled Field Services Engineer (FSE), plays a critical role in ensuring clients receive top‑tier IT service, support, and implementation. This position requires working in the field, traveling to local customer locations to provide onsite service, maintenance, and project execution while maintaining high standards. The FSE collaborates with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations.

The role demands both technical expertise and strong interpersonal skills to effectively diagnose and resolve issues while delivering an exceptional customer experience. Our North Star:
Client Centricity.

• Engage in Business Transformation Assessments (BTA) emphasizing discovery, information compilation, and data gathering, including onsite discovery and documentation of IT assets.
• Support client technical activities at the client’s location (onsite). All work is assigned, reviewed, and approved by the Field Services Manager. Responsibilities include setting up and troubleshooting Windows Server, Hyper‑V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, Power Shell, Active Directory, Group Policy, and cloud services such as Office 365, G‑Suite, and Azure.
• Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation.
• Work with clients’ line of business vendors on technical requirements as needed.
• Document and resolve user computing issues requiring onsite remediation, ensuring customer satisfaction.
• Collaborate with the Technical Operations Center (TOC) to resolve user issues following a structured problem‑management process.
• Collaborate with various resources and vendors to provide efficient field support services, including third‑party vendors, Line of Business application providers, and other divisions within Impact Networking Technology.
• Timely document issues and onsite labor performed within Impact’s ticket system.
• Participate in ongoing training and attainment of manufacturer certifications.
• Cultivate and sustain relationships with customers and engineers, enhancing Impact’s reputation through outstanding customer service.
• Maintain relationships with vendor contacts beneficial to the company.
• Adhere to standards for documenting customer network status and activities.

• Minimum of 3 years of relevant experience in IT field services, including:
  • Fundamental understanding of Server Administration
  • Experience with Windows Server 2012‑2025
  • Active Directory management and maintenance
  • DNS, DHCP, and Remote Desktop Services
  • Understanding of VMWare, Hyper‑V, and other virtualization technologies
  • Storage solutions: SAN, NAS, and Shared Storage
  • Fundamental understanding of Firewalls, switches, and other networking technologies
  • Experience with Cisco Meraki, HP, and other technologies
  • Backup technologies
  • Office 365, Azure, and other cloud solutions
  • Mobile operating systems (iOS, Android, Windows)
  • RMM tools such as N‑Able, Kaseya or Lab Tech
• MSP experience preferred.
• Preferred demonstrated experience:
  • ITIL and Service Management
  • Kn…