Systems Support & Eligibility Manager; IT Manager

Overview

Job Description - Systems Support & Eligibility Manager (IT Manager
1) (2600055F)

Systems Support & Eligibility Manager (IT Manager
1) (2600055F)

Organization:
Job & Family Services

Agency Contact Name and Information: odjfscareerso.gov

Unposting Date:
Jul 27, 2026, 3:59:00 AM

Primary

Location:

United States of America - OHIO

Compensation: $48.93

Schedule:

Full-time

Union:
Exempt from Union

Primary Job Skill:
Information Technology

Professional

Skills:

Consultation, Critical Thinking, Strategic Thinking, Written Communication

Primary Technology:
Not Applicable

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through programs such as Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support. Public service is a meaningful way to serve the community and make a difference in people’s lives.

• We will be a leader in customer satisfaction.
• We will attract and retain talented, diverse, and dedicated employees.
• We strive to continually improve our work.

The Systems Support & Eligibility Manager serves as a key leader within the Office of Information Services (OIS). The role guides development teams, shapes modernization strategies, and supports mission‑critical applications that directly impact service delivery to Ohioans. It is ideal for an experienced application development leader who mentors technical professionals, designs scalable solutions, and bridges legacy mainframe knowledge with modern cloud technologies.

OIS is a dynamic IT organization focused on transforming enterprise systems and optimizing statewide services. The environment is collaborative and growth‑oriented, offering opportunities to influence architecture decisions and strengthen technical practices across the organization.

In this role, you will lead the team responsible for maintaining and modernizing the SETS‑R system. SETS‑R originated as a mainframe solution built on COBOL, IMS, and JCL, and has since been converted to a cloud‑hosted C#/.NET and SQL solution. Under your leadership, the team will continue supporting daily operations while driving modernization into a modern, containerized application aligned with Azure best practices.

You will oversee development efforts, guide technical direction, manage staff performance, and collaborate with partners across ODJFS to ensure secure, scalable solutions aligned with business needs. This position blends operational leadership with strategic influence to modernize a high‑impact system while strengthening team capabilities.

Duties include but are not limited to:

• Lead and oversee the SETS‑R development team, ensuring high‑quality design, development, and implementation of enterprise applications.
• Drive modernization using C#, .NET, MS SQL, and Azure, applying best practices for security, performance, scalability, and cost efficiency.
• Mentor and develop team members through coaching, collaboration, code reviews, knowledge sharing, and continuous learning initiatives.
• Collaborate with project managers, business relationship managers, and IT leadership to align development work with organizational goals and deliverables.
• Translate business needs into scalable, maintainable technical solutions supporting both legacy functionality and future modernization.
• Lead incident response and troubleshooting for complex production issues.
• Supervise staff through performance evaluations, training recommendations, career development planning, and ongoing support.
• Ensure legacy mainframe knowledge is effectively applied while supporting a transition to modern cloud‑based architecture.

Schedule: Full-time

Hours: Monday through Friday, 7:00 a.m. – 6:00 p.m. (standard workdays)

Location: Headquarters in an ODJFS facility in Columbus, Akron, or Dayton. Proximity to the applicant’s home address will be considered. Addresses:

James

A. Rhodes State Officer Tower – 30

E. Broad Street, Columbus, OH 43215;
Akron – 172 S. Broadway Street, Akron, OH 44308;
Da…