Meter Revenue Operations Business Analyst

Key Responsibilities

• Provide business unit project management and business analysis leadership to MDM and head end system IT projects
• Provide training and guidance to lower-level team members
• Resolve end users requests and system defects on moderately complex issues
• Prioritize and track requests and issues from MRO organizations
• Communicate with end users to understand issues and questions on more complex issues, and set expectations of resolution timeframe based on priorities
• Generate moderately complex reports
• Identify the need for and create documentation to support daily responsibilities or end-user training
• Conduct end-user training
• Participate in the definition, creation, and implementation of business processes (such as billing, meter asset management and financial reporting, regulatory obligations, revenue protection activities, and mass meter installations) or systems enhancements
• Perform BU Lead or Product Owner role for small to medium projects of moderate complexity
• Define functional requirements
• Prioritize requests for enhancements for business initiatives
• Develop Business Case documentation to support initiatives and gain approval for business process enhancements
• Develop test cases and execute them

• Associate's Degree in Engineering, Business, IT or related field or High School Diploma or GED and two (2) years of related experience
• Minimum of two (2) years of related experience
• Travel requirements up to 10% of the time
• Excels in verbal and written communication skills
• Demonstrates strong organizational and time management skills for self and assists others
• Demonstrates behavior aligned with AEP Values (Zero Harm, Integrity and Stewardship, Adapt and Achieve, Customer Focus)
• Demonstrates initiative and a questioning mindset
• Advanced competency in PC skills such as Microsoft Office and AEP applications and software
• Advanced proficiency in querying languages (SQL, QMF)
• MS Excel and MS Access a plus.

Demonstrates expertise in project management and business analysis for IT projects, with a strong focus on developing functional requirements, generating reports, and conducting end-user training. Proficient in SQL and Microsoft Office tools to support business process enhancements and documentation.

• Project Management
• Business Analysis
• SQL Proficiency
• End-User Training
• Documentation Development

• Project Management
• Business Analysis
• Functional Requirements Definition
• SQL
• QMF
• Report Generation
• Test Case Development
• Documentation Creation
• Business Case Development
• System Defect Resolution

• Verbal Communication
• Written Communication
• Organizational Skills
• Time Management
• Initiative

• MDM
• Billing
• Meter Asset Management
• Financial Reporting
• Regulatory Obligations
• Revenue Protection
• Mass Meter Installations

• Microsoft Office
• MS Excel
• MS Access
• AEP Applications