Solutions Engineer - Google Education

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive – in our offices or yours.

The Google for Education Solutions Engineer is a senior, customer‑facing technical leader responsible for managing the full lifecycle of Google for Education engagements—from pre‑sales discovery and solution design through deployment, optimization, and long‑term success.

This role combines solution engineering, service delivery, partner alignment, and customer success, directly impacting revenue growth, services expansion, and customer retention. The individual serves as a key bridge between SHI, customers, and Google, ensuring alignment to strategic priorities and successful execution across all engagements.

• Lead technical discovery sessions with K–12 and education customers
• Design and present solutions across Google Workspace for Education
• Deliver product demonstrations, proofs of concept (POCs), and technical validations
• Advise on licensing strategies (e.g., Fundamentals, Education Plus)
• Partner with account teams to advance opportunities and remove technical blockers

• Guide customers through deployment of Google for Education environments
• Develop scalable deployment strategies and implementation best practices
• Ensure alignment between pre‑sales solution design and post‑sales execution

• Provide advanced support within the Google Admin Console: user and device management, policy configuration, security and compliance optimization
• Serve as a Tier 2/3 escalation point for complex issues
• Collaborate with Google support on critical escalations
• Support onboarding, migrations, and integrations
• Recommend performance, security, and usability improvements

• Act as a trusted technical advisor to customers
• Drive adoption, satisfaction, and long‑term retention
• Identify expansion opportunities (licensing, services, and solutions)
• Deliver customer and internal enablement and training
• Support renewal efforts by reinforcing measurable technical outcomes

• Complete and maintain required Google partner certifications and credentials
• Promote increased engagement with Google sales teams aligned to Google priorities
• Lead SHI initiatives related to Google Workspace for Education
• Manage, build, and report pipeline, win rates, and forecasts for Google‑aligned solutions and services
• Partner with sales to identify and develop new pipeline opportunities
• Support deal execution through field engagement support
• Deliver ongoing Google solution training to SHI sales teams
• Collaborate with marketing on product launches and campaign execution
• Participate in Google cadence calls, partner updates, and webinars

• Partner with sales, services, marketing, and education strategy teams
• Contribute to development of scalable service offerings and delivery models
• Establish technical best practices and delivery standards
• Maintain expertise on Google roadmap and education industry trends

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 3‑5 years supporting Google Workspace for Education environments
• Strong expertise in Google Workspace for Education, Google Admin Console, ChromeOS, and device lifecycle management
• Proven Tier 2/3 troubleshooting capabilities
• Strong communication, presentation, and stakeholder engagement skills
• Ability to manage multiple…