Manager, Casualty Claims; Auto

Salary range: $86,744 - $138,790 annually with bonus and benefits.

Pay Type:

Salary.

Location:

Must reside in an Encova-authorized state (Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin). The role may require occasional travel to Ohio.

Coach, monitor and direct claims handling activities and staff within a casualty resolution team. Guide, manage, direct and provide development opportunities for claims resolution specialists, working closely with the Director of Claims to execute strategies to meet or exceed short and long‑term goals, focusing on leadership development, loss cost management and customer experience.

• Coach, manage, direct and provide development opportunities for casualty resolution specialists within the region in preparation for future opportunities.
• Effectively communicate and support the claims organization’s mission, strategic vision and the achievement of the overall claims operations objectives.
• Ensure claims resolution specialists resolve claims in conformance with applicable company policies, practices, procedures and state Fair Claim Practices Acts.
• Provide vision and leadership to ensure claims objectives are met and are aligned with the organization’s mission.
• Identify opportunities to apply technology and business processes in innovative ways to reduce costs, improve quality and efficiencies and enhance services.
• Model leadership behaviors, motivate staff and promote a positive work environment.
• Work with the Director of Claims to analyze regional operations and lead the development, implementation and continuous improvement of metrics, processes, initiatives, service and overall results.
• Effectively manage cost containment strategies, expense management and the region’s expense budget.
• Collaborate with sales, underwriting, actuarial, finance and other stakeholders to ensure knowledge sharing on loss developments and risk exposures and maintain open lines of communication with those serviced by the claims organization.
• Communicate with agents verbally, in writing and through personal agency visits.
• Develop claims resolution specialists via direct counseling, periodic group training and day‑to‑day discussion of files.
• Monitor and provide feedback on claims resolution specialist activities, file quality and results through periodic and scheduled file reviews as required.
• Effectively communicate information pertaining to company procedures, policies and practices.
• Conduct regular associate performance reviews and administer the salaries of all associates in the casualty resolution team.

• Participate in boards and provide claims resolution specialists with authority on claims files as needed.
• Participate in or lead various projects within the claims operations as directed.
• Assume the duties of the Director of Claims in their absence.
• Perform other duties as assigned.

• Bachelor’s Degree from an accredited institution in insurance or business (or equivalent).
• Sufficient experience as a claims resolution specialist or in a leadership position in claims at Encova Insurance or an equivalent industry.
• Professional insurance designations such as CPCU preferred.
• Internal candidates must demonstrate the skills and abilities listed in the claims resolution specialist job description and have achieved at least a "Meets Expectations" performance rating in the last two annual reviews.
• Excellent communication, leadership, management and collaboration skills.
• Ability to lead, motivate and drive performance.
• Excellent interpersonal and conflict resolution skills.
• Strong analytical, research and problem‑solving skills.
• Ability to work effectively in a team environment and independently.
• Knowledge of current systems, applications and tools.
• Knowledge of claims operations, procedures, controls and organization.
• Thorough knowledge of commercial and personal casualty products.
• Thorough knowledge of claims best practices, procedures, policies and guidelines.
• Strong knowledge of laws related to insurance and insurance policies.

• Health, Dental & Vision Insurance
• Company‑provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) Retirement Plan – 100% company match up to 7% of annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements – Hybrid or remote as appropriate

Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions. Qualified individuals with disabilities are encouraged to request accommodation.

Encova Insurance is an equal‑opportunity employer and participates in E‑Verify.