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CX Vendor Manager
Job in
Georgetown, Scott County, Kentucky, 40324, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Supply Chain/Logistics
Operations Management -
Business
Operations Management
Job Description & How to Apply Below
Responsibilities:
- Own the full vendor management lifecycle for outsourced contact center partners
- Set vendor expectations and performance standards
- Develop and execute Statements of Work (SOWs)
- Manage vendor performance through weekly operating reviews
- Serve as the primary point of contact between vendors and internal stakeholders
- Identify performance risks and improvement opportunities
- Establish and enforce vendor management standards
- Partner with internal teams and vendors for improvement and innovation
- Bachelor’s degree in Business Administration or related field
- 5+ years of healthcare operations experience (Medicaid and/or Medicare)
- 5+ years managing vendor performance across contact center and back‑office healthcare operations
- Advanced knowledge of Workforce Management (WFM) principles
- Strong executive communication skills
- High analytical and technical proficiency, including Microsoft Office and contact center/back‑office tools
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