Sales Operations Manager

Company Overview

When you join TT, you join a global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions that enable a safer, healthier, and more sustainable world. We are a global manufacturer passionate about advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.

Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency, and delivering world‑class customer service.

Reporting to the site VP/GM, you will be responsible for continuously improving customer satisfaction, exceeding financial performance metrics, and driving momentum with our customer base. You will lead a team of program managers and customer service representatives, guide a portfolio of matrixed Customer Focused Teams, and play an integral role in growing our business, creating an environment for employees to thrive, and delivering financial results.

• Provide coaching, direction, and management to the Program Managers and Customer Focused Teams, guiding the group to balance customer needs, cost, and schedule.
• Establish customer relationships by identifying potential opportunities for year‑over‑year organic growth.
• Assure the highest level of Customer Satisfaction and Service is delivered by you and your team.
• Meet or exceed customer cost targets while preserving margin through alternative channels and obtaining commitments from customers to drive cost‑reduction approval and verification activities.
• Improve efficiency and effectiveness of customer service transactions using Lean methodologies.
• Work collaboratively with the Strategic Growth Director on NPI and growth opportunities.
• Assist the VP/General Manager and Finance Director on yearly Budget/Strategy Review.
• Lead the monthly review of customer forecasts, margin, excess & obsolete materials, returned material, and accounts receivable to ensure all targets are met and no potential risks to the company.
• Conduct momentum forecasting to anticipate sales trends and support demand planning decisions.
• Develop talent within the Program Management, Customer Service, and Customer Focus Teams to provide for succession planning.
• Accountable for recovery performance across assigned accounts, including:
  • Excess & Obsolete (E&O) inventory recovery
  • Tariff recovery and pass‑through execution
  • Accounts Receivable (A/R) recovery and adherence to payment terms
• Owns customer commercial agreements, including:
  • Deep, working knowledge of all customer contracts, LTAs, pricing agreements, and addenda
  • Ensures execution, compliance, and enforcement of commercial terms across the site
  • Proactively identifies commercial risk, leakage, or recovery opportunities
• Leads contract negotiation activities within approved Delegation of Authority (DOA) for pricing, commercial terms, change orders, and amendments, in partnership with Legal, Finance, and the Site VP/GM as required.
• Responsible for supporting New Product Introduction (NPI) integration through:
  • Active participation and leadership in the TT Review Board (TTRB) process
  • Ensuring commercial readiness through the Management of Change (MoC) process
  • Alignment of contractual, pricing, and margin assumptions prior to launch
• Ensures commercial governance and discipline by:
  • Driving timely execution of pricing updates, surcharges, tariffs, and contractual changes
  • Maintaining alignment between customer agreements and ERP/system execution

• 4‑year university degree or equivalent.
• Minimum 5 years’ experience in project management, sales, business development, or equivalent roles.
• Minimum 3 years’ experience managing a team with a proven track record of motivating and developing people.
• Solid financial acumen.
• Knowledge of contracting, negotiating, and commercial quotations with a focus on revenue expectations.
• A sales mentality with personal drive, empathy for customers, common sense, self‑discipline, and negotiation skills.
• Leadership…