AVP Client Services

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

• Ensures contract compliance with company guidelines within an assigned area.
• Handles financials including accounts receivable, invoicing, and pricing support within an assigned area.
• Responsible for client knowledge including threatened status and relationship with the company.
• Handles renewal process timely; negotiates new contracts within an assigned area.
• Responsible for business planning and budgeting within an assigned area.
• Plans for staffing needs including succession, bench‑strength, and new business within an assigned area.
• Supports client relationships; builds executive relationships; supports internal relationships.
• Supports business development.
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires, and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership, and motivation to promote maximum performance.

• Bachelor's degree from an accredited college or university with a major in Risk Management, Business Administration, or Finance preferred.
• Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.

• Ten (10) years of related experience or equivalent combination of education and experience required.
• Three (3) years of Account Executive on national accounts experience.
• Five (5) years of claims/supervisory experience.

• In-depth understanding of workers compensation, liability, and disability.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Leadership/management/motivational skills.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation and facilitation skills.
• Ability to work in a team environment.
• Ability to meet or exceed performance expectations.

When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental:
  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical:
  Computer keyboarding, travel as required.
• Auditory/Visual:
  Hearing, vision and talking.

Range starting pay for this role is $ - $ USD Annual.

• Medical, dental, and vision insurance.
• 401(k) and matching.
• PTO, disability and life insurance.
• Employee assistance.
• Flexible spending or health savings account.
• Other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.