Vice President of Operations

Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands:

• Charleys:A850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World
• BIBIBOP Asian Grill: An award winning, 80+ unit Korean-inspired fast casual restaurant concept
• Lenny’s Grill and Subs:A Memphis-based 60+ unit chain serving high quality deli subs and hot subs
• Charleys Kids:A non‑profit, partnering with like‑minded organizations around the world to provide food, education, and mentorship to at‑risk children.
• Solar Planet:A company that provides solar field advisory and installation services

Vice President of Operations

Department: Operations

Reports to: Chief Executive Officer

FLSA Status: Exempt

Location: On‑Site – Columbus, Ohio

GOSH Enterprises is a dynamic, growing multi‑brand restaurant company headquartered in Columbus, Ohio. Our portfolio includes:

• Charleys Philly Steaks – An 880+ unit restaurant brand recognized worldwide for serving the #1 Philly Cheesesteak in the World
• BIBIBOP Asian Grill – An award‑winning, 80+ unit Korean‑inspired fast casual concept
• Lenny’s Grill & Subs – A Memphis‑based chain of 60+ locations serving high‑quality deli and hot subs
• Charleys Kids – A non‑profit partnering with organizations worldwide to provide food, education, and mentorship to at‑risk children
• Solar Planet – A solar field advisory and installation services company

The Vice President of Operations serves as the senior field operations leader for Charleys Philly Steaks, responsible for driving system‑wide operational performance, franchisee accountability, and brand standard execution across the 880+ unit network.

This role provides strategic and operational leadership across both company‑operated and franchised locations, partnering closely with brand leadership, franchise development, marketing, and supply chain to ensure consistent guest experiences, strong unit economics, and scalable growth.

The ideal candidate brings high energy, proven multi‑unit restaurant operations experience, a track record of developing high‑performing field teams, and the ability to operate with both strategic vision and hands‑on execution in a fast‑paced, franchise‑driven environment.

• Set the strategic direction for field operations across the Charleys system, ensuring alignment with brand standards, company priorities, and growth objectives
• Lead a team of Regional Operations Directors and field support staff responsible for restaurant performance across all markets
• Drive accountability for key operational metrics including sales performance, guest satisfaction scores, food safety, and labor efficiency
• Establish and enforce brand standards across company‑operated and franchised locations, ensuring a consistent and exceptional guest experience
• Partner with Brand Marketing and Training teams to develop and deploy operational programs, tools, and initiatives that elevate field execution

• Serve as the senior operational point of contact for franchisees, building strong, trust‑based relationships that drive engagement and performance
• Lead franchisee performance management efforts, including operational reviews, remediation planning, and ongoing coaching
• Partner with Franchise Development to support new franchisee onboarding, restaurant openings, and market expansion
• Ensure franchise compliance with brand standards, operational requirements, and contractual obligations
• Represent operations in franchise‑facing communications, conventions, and franchisee advisory council engagements
• Educate franchisees on unit‑level P&L measures and how to identify savings opportunities across prime costs and controllables

• Serve as a key member of the Charleys leadership team, contributing to brand strategy, annual planning, and long‑range operational priorities
• Partner with Marketing on promotional execution, new product rollouts, and guest experience initiatives
• Collaborate with Supply Chain on product availability, distribution performance, and cost management at…