Program Manager, Enrollment Management

Job Title:

Program Manager, Enrollment Management Posting

Start Date:

6/15/26 Work Arrangement:
Hybrid

Current UC employees must apply internally via Success Factors

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC''s momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.

The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more .

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Reporting to the Director of Operational Innovations, the Program Manager for International and Graduate Operations provides strategic leadership and oversight for international undergraduate and graduate admissions operations. This role is responsible for supervising the International and Graduate Operations team, ensuring the efficient processing of application materials, and supporting international enrollment initiatives, scholarships, and institutional partnerships.

The Program Manager identifies and implements opportunities to enhance operational efficiency, streamline processes, and improve overall service delivery within admissions operations. As a key member of the Operational Innovations team, this position also contributes to critical admissions functions, including transcript processing, application record updates (such as major and campus changes, deferrals, and cancellations), admissions decision processing, and the development and continuous improvement of policies and procedures that support the university's enrollment management goals.

• Manage, design, develop, modify and present programs.
• Perform program needs assessment and make recommendations.
• Implement policies and procedures.
• Maintain budget, prepare contracts, approve and monitor expenditures, prepare budget requests and financial reports.
• Act as liaison to internal departments, external entities and community organizations.
• May prepare and edit reports and/or newsletters and develop publication materials.
• Provide direct supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

• Bachelor's Degree.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

• Three (3) years of relevant experience

• Serve as the Operational Innovations lead representative to the campus community for international undergraduate and graduate application materials processing.
• Supervise the International and Graduate Operations team, currently consisting of three full-time staff members.
• Oversee and implement admissions operations that support international undergraduate and graduate application processing.
• Serve as the primary processor for graduate application materials.
• Monitor and ensure team productivity metrics are tracked, maintained, and achieved.
• Identify and implement opportunities for cross-training, operational efficiency, and strategic planning within the International and Graduate Operations team.
• Assist in the management and implementation of international undergraduate scholarship programs.
• Support the development, management, and…